Alicia Pumphrey
North Port,FL
Summary
Hard-worker with expertise in customer relations, office skills and medical field. Driven to provide exceptional service while communicating effectively. Pursuing a similar position with an exciting organization that appreciates dedication and honesty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
PGT
Venice, FL
05.2017 - 10.2019
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Addressed customer service inquiries quickly and accurately.
Medical Assistant
Dr. Rhona Holganza
Port Charlotte, FL
10.2014 - 05.2017
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Assisted in providing care to infants, children and adolescents.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Medical Assistant
Dr. Timothy Blain
Englewood, FL
10.2011 - 10.2014
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Answered appointment calls.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Scheduled appointments for patients via phone and in person.
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Education
Associate of Science - Certified Medical Assistant
Stark State College
Canton, OH06.2002
Associate of Science - Information Technology
Stark State College
Canton, OH06.2002
Skills
- Database entry
- Billing and invoicing
- Customer relations
- Self-directed
Timeline
Customer Service Representative
PGT
05.2017 - 10.2019
Medical Assistant
Dr. Rhona Holganza
10.2014 - 05.2017
Medical Assistant
Dr. Timothy Blain
10.2011 - 10.2014
Associate of Science - Information Technology
Stark State College
Associate of Science - Certified Medical Assistant
Stark State College