Adrien Reagins
Houston
Summary
Experienced in customer service and guest relations, leveraging strong communication and teamwork skills to create positive experiences. Proven ability to handle dynamic environments and improve guest satisfaction through proactive feedback management. Ready to contribute to a new team with a focus on customer service excellence and growth opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Crafty Crab
Houston, TX
01.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely order processing and delivery.
- Helped out others servers when needed, running their food, getting their tables whatever they asked of possible.
Food Runner
810 Bowling Alley
Houston, TX
11.2025 - Current
- Delivered food and beverage orders efficiently to guests, ensuring high levels of satisfaction.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Maintained cleanliness and organization of dining areas, contributing to positive guest experiences.
- Occasionally stepped behind the grill to help when it was short staffed on cooks.
RESTAURANT SERVER
Big city Wings
Houston, TX
08.2024 - 01.2026
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Followed up on guest feedback after each meal served in order to identify areas for improvement.
- Provided superior quality service to ensure highest satisfaction levels among guests.
GUEST SERVICES
Shield Event Services
Houston, TX
06.2019 - 08.2024
- I worked security for Shield Event Services, the position varies to wanderer, bag check, posted somewhere that required credentials from guest.
- I have also worked at multiple venue such as White Oak, 713, and Bayou Music Center.
- We also do guest services mostly at Shell Stadium but also at some venues.
- Developed and implemented customer service policies, procedures and standards for Guest Services staff to ensure excellent guest experiences.
Education
HIGH SCHOOL DIPLOMA - undefined
Andy Dekaney High School
Houston, TX06.2017
Skills
- Guest Services
- Guest Relations Experience
- Basic math
- Communication Skills
- Flexibility
- Work ethic
- Teamwork
- Security
- Cash handling
- Safe food handling
- Customer service
- Food running
- Adaptability and flexibility
- Customer satisfaction
- Order taking
- Menu memorization
- Guest service
- Organization
Certification
- Security+, 01/01/23, 01/31/25
- TABC
- Private Security License
- Food handler certificate
Timeline
Server
Crafty Crab
01.2026 - Current
Food Runner
810 Bowling Alley
11.2025 - Current
RESTAURANT SERVER
Big city Wings
08.2024 - 01.2026
GUEST SERVICES
Shield Event Services
06.2019 - 08.2024
HIGH SCHOOL DIPLOMA - undefined
Andy Dekaney High School