Adrienne Ward
Broken Arrow
Summary
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Committed to delivering exceptional service and building positive customer relationships in any role
Proven Pharmacy Technician and Customer Service Cashier with a track record of enhancing workflow optimization and team collaboration. Excelled in medication dispensing and problem-solving, significantly improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS
08.2023 - 11.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Cashier
Walmart
02.2022 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Broken Arrow Senior High
Broken Arrow, OK05-2011
Skills
- Customer service
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Answering customer questions
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Proficient Cash Transaction Processing
- Cash register operation
Timeline
Pharmacy Technician
CVS
08.2023 - 11.2024
Customer Service Cashier
Walmart
02.2022 - 06.2023
High School Diploma -
Broken Arrow Senior High