Adrienne N. Buchanan
Ooltewah,TN
Summary
O B J E C T I V E PROFESSIONAL with 20 years of experience in various industries, public and private. Areas of expertise include: Advocacy Case Management Conflict Resolution Crisis Assessment Developmental Disabilities Management Medical Social Work Oral & Written Communications Rehabilitation
Compassionate and adept Nursing Administration Staffing Coordinator known for high productivity and efficient task completion. Skilled in staff scheduling, conflict resolution, and compliance with healthcare regulations. Excel in communication, teamwork, and problem-solving to ensure smooth operation of nursing departments. Committed to enhancing staff performance and patient care quality through effective coordination and support.
Overview
25
25
years of professional experience
Work History
Nursing Administrative Coordinator
Parkridge Valley Hospital
Chattanooga, Tennessee
04.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Maintained office supplies by checking inventory and ordering items.
- Developed work schedules according to workloads, covering priority tasks.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Issued work schedules for PBX staff.
- Organized and maintained filing systems for sensitive documents.
- Worked with finance department to file receipts and reimbursements.
- Managed incoming mail distribution and outgoing courier services.
- Provided administrative support to various departments within the organization.
- Reviewed and approved all timesheets and payroll documents prior to submission to the Payroll Department.
- Supported professionals with employee payroll and scheduling.
- Managed files and payroll for many employees.
PBX Operator
Parkridge Valley Hospital
Chattanooga
04.2019 - 04.2022
- Updated telephone directories regularly with new contact information for staff members.
- Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
- Handled customer requests efficiently while maintaining professionalism at all times.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Provided training and coaching to new PBX operators.
- Reported telephone line issues and outages for prompt repairs.
- Identified potential customer needs and offered additional services when applicable.
- Greeted customers and answered inquiries regarding services provided.
- Participated in emergency preparation meetings to understand crisis management procedures.
Mental Health Technician
Parkridge Valley Hospital
Chattanooga, Tennessee
09.2012 - 03.2019
- Tracked client movement on and off unit by documenting times and destinations.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Employed motivational interviewing techniques to encourage patient engagement in treatment.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
Training Instructor
Lookout Mountain Community Services
Ft. Oglethorpe, Ga.
01.2007 - 08.2012
- Instructor at a residential impatient mental health clinic
- Provided on-site case management; assisted in developing treatment plans goals, and personal spending budgets
- Conducted training in skills for independent living, and assisted with medical management, appointment scheduling, and acted as liaison with medical providers
- Guided consumers through the application process for Medicaid, SSI, and SSDI benefits; participated in weekly treatment team meetings, and coordinated discharge planning
Residential Director
Volunteer Behavioral Health Care Services
Chattanooga, Tn.
01.2000 - 02.2007
- Implement assigned parts of individualized treatment and behavior management plans
- Lead and direct MHTs throughout my shift
- Complete daily assignments for all MHTs on my shift and adjusted as needed throughout the shift
- Conducted staff trainings as assigned
- Observe and document consumer behaviors and activities
- Organize and conduct recreation and socialization activities and groups
- Assist consumers with activities of daily livings as needed
- Transported consumers to and from doctor appointments and home when discharged
- Applied basic nursing skills, knowledge and attitudes
- Followed oral and written directions, and always effectively assumed a lead-person role to assist in providing a work environment that ensures safe and secure care for consumers and the operation of the CSP for adolescents
- Administered, coordinated or recommended disciplinary and corrective actions.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Participated in meetings with vendors to discuss supplies needed for building repairs or upgrades.
- Monitored employee attendance to ensure timely arrival at work sites and adherence to scheduled shifts.
- Established effective working relationships with local government agencies providing resources for residents in need of assistance.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Education
Associate of Science - Social Work
Chattanooga State Technical Community College
Chattanooga01.2014
GED -
North Western Georgia Technical Community College
Rock Spring, GA01-1997
BBA -
Western Governors University
Salt Lake City, UTSkills
- Advocacy
- Case Management
- Conflict Resolution
- Crisis Assessment
- Developmental Disabilities
- Management
- Medical Social Work
- Oral & Written Communications
- Rehabilitation
- Payroll administration
- Crisis intervention
- Problem solving
Timeline
Nursing Administrative Coordinator
Parkridge Valley Hospital
04.2022 - Current
PBX Operator
Parkridge Valley Hospital
04.2019 - 04.2022
Mental Health Technician
Parkridge Valley Hospital
09.2012 - 03.2019
Training Instructor
Lookout Mountain Community Services
01.2007 - 08.2012
Residential Director
Volunteer Behavioral Health Care Services
01.2000 - 02.2007
Associate of Science - Social Work
Chattanooga State Technical Community College
GED -
North Western Georgia Technical Community College
BBA -
Western Governors University