Adrienne Groce
Washington
Summary
Corporate travel professional with comprehensive experience in managing travel arrangements, excelling in exceptional customer service and itinerary planning. Reliable and adaptable to changing needs, ensuring seamless travel experiences and client satisfaction. Passionate about the American Express Global Business Travel mission and seeking to display my skills to deliver fully customized travel experiences to AMEX cardholders and partners.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Flight Attendant
Contract
07.2020 - Current
- Demonstrated adaptability by successfully managing various aircraft types with differing layouts and amenities during my tenure as a corporate flight attendant.
- Utilized knowledge of diverse cultures to bridge communication gaps between passengers and crew, fostering a welcoming atmosphere on board.
- Enhanced passenger satisfaction by providing exceptional in-flight service and anticipating their needs.
- Managed inventory of in-flight supplies, ensuring adequate stock levels for each journey.
- Handled emergency situations with poise and efficiency, prioritizing passenger safety above all else.
Flight Attendant
Mesa Airlines
07.2019 - 06.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
Certificate of Technical Studies - Qualitative Research
University of California, Davis
Davis, CA01-2019
High School Diploma -
Western High School
Baltimore, MD06-2010
Skills
- Exceptional customer service
- Professional communication skills (written and verbal)
- Expert itinerary planning
- Global travel trends and international travel knowledge
- Native GDS software capability (Sabre)
- Travel research
- Attention to detail
- Problem-solving and multitasking abilities
- Teamwork and collaboration
Affiliations
- National Business Aviation Association
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- Sabre GDS Training Certificate of Completion
- Corporate Flight Attendant Certificate, 14 CFR Part 91, 125, 135
- Flight Attendant Certificate of Demonstrated Proficiency, 14 CFR Part 121
Timeline
Corporate Flight Attendant
Contract
07.2020 - Current
Flight Attendant
Mesa Airlines
07.2019 - 06.2020
Certificate of Technical Studies - Qualitative Research
University of California, Davis
High School Diploma -
Western High School
Similar Profiles
Teresa CatoTeresa Cato
Part-time Contract Legal Secretary & Caregiver at ContractPart-time Contract Legal Secretary & Caregiver at Contract
CHRISTIAN HERMANNCHRISTIAN HERMANN
Sales & Marketing Consultant at ContractSales & Marketing Consultant at Contract
Corey AdamsCorey Adams
Senior Technical Recruiter at ContractSenior Technical Recruiter at Contract
SKYLER MCMURRAYSKYLER MCMURRAY
Executive Assistant at Office of the Assistant Secretary of the Army (Acquisition, Logistics & Technology)Executive Assistant at Office of the Assistant Secretary of the Army (Acquisition, Logistics & Technology)
Misty BellMisty Bell
Sales Manager at Hilton CorporationSales Manager at Hilton Corporation