Adrienne Harris
Pickerington,OH
Summary
Resourceful Small Business Owner known for high productivity and efficient task completion. Specialize in strategic planning, financial management, and customer relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and client satisfaction.
Dedicated administrative professional experienced in handling recordkeeping, correspondence, and data entry. Excellent relationship-building abilities to work easily with patients and colleagues of all backgrounds. Advanced software skills.
Overview
24
24
years of professional experience
Work History
Owner
Self Employed Services - Simply Clean
Pickerington , Ohio
11.2013 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Insured client satisfaction for retainment of continued service through periodic client surveys.
Retail Sales Manager
The Garden Herb Shop
Canal Winchester , Ohio
08.2011 - 11.2016
- Developed strategies to increase sales and profitability.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Planned promotional events such as in-store discounts or special offers.
- Maintained a clean work environment to promote safety standards.
- Researched current trends in the retail industry to stay competitive.
- Implemented innovative marketing campaigns to boost brand awareness.
- Provided guidance to staff members regarding operational procedures.
- Collaborated with team members to develop creative solutions for challenges.
Executive Assistant
Interim HealthCare
Gahanna , OH
09.2009 - 05.2011
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Developed effective filing systems for easy retrieval of information when needed.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Back Office Associate
Ohio ENT
Columbus , OH
09.2000 - 12.2005
- Reviewed documents for accuracy and completeness.
- Assisted customers with inquiries, requests and complaints in a timely manner.
- Maintained records of all incoming and outgoing correspondence.
- Verified invoices to ensure accuracy of billing information.
- Provided support to the front office team as needed.
- Ensured compliance with company policies and procedures regarding back office operations.
- Collaborated with other departments to resolve issues in a timely fashion.
- Implemented new strategies for improving operational efficiency.
- Trained new staff members on back office procedures and protocols.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ06-2011
Skills
- Sales management
- Employee Development
- Human Resource Management
- Sales oversight
- Staff Management
- Staff hiring
- Sales Leadership
- Customer Relations
- Client Service
- Relationship Building
- Verbal and written communication
- Business marketing
- Hiring and staffing
- Cost Reduction
- Marketing
Timeline
Owner
Self Employed Services - Simply Clean
11.2013 - Current
Retail Sales Manager
The Garden Herb Shop
08.2011 - 11.2016
Executive Assistant
Interim HealthCare
09.2009 - 05.2011
Back Office Associate
Ohio ENT
09.2000 - 12.2005
Associate of Arts - Healthcare Administration
University of Phoenix
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