Adrienne Hitt
Portage,WI
Summary
Motivated and dedicated team leader with exceptional customer service, strong organization, and communication skills. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Assistant
Agrace
Dodgeville, WI
07.2024 - Current
- Managed all logistics for general meetings including scheduling, invites, agendas, and room reservations
- Enhanced triaging of calls between clinical staff
- Ran reports efficiently
- Enhanced staff scheduling and timekeeping processes
- Ensured appropriate staffing levels to meet patient demands
- Streamlined employee timesheet processing
- Performed assigned scheduling functions
- Demonstrated effective problem-solving capabilities
- Coordinated communication between internal departments within the organization.
Coach
Deforest Swim Team
10.2023 - Current
- Led swim team and provided coaching for swimming lessons.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Provided first aid as required.
Swim Instructor
Portage Parks and Rec
05.2021 - Current
- Scheduled private lessons upon request from clients interested in more personalized instruction.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Organized lesson plans according to the individual needs of students.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Ensured that swimmers followed pool rules and regulations at all times.
Head Coach
Portage Youth Swim Team
11.2017 - Current
- Successfully increased the number of team members
- Developed and managed swim team schedules
- Coached swimmers
- Attended meets, meetings.
- Analyzed opponents' strengths and weaknesses in order to build effective game plans.
Patient Access Representative
Dean Health Systems
09.2021 - 07.2024
- Demonstrated proficiency in patient registration and scheduling.
- Demonstrated strong communication abilities
- Followed and managed provider schedules as well as handled rescheduling tasks for providers
- Demonstrated proficiency in multitasking by delivering excellent customer service while maintaining professionalism on the phone
- Worked effectively in high-pressure situations, demonstrating exceptional problem-solving skills and meticulous attention to detail.
- Provided administrative support in a medical office setting
- Page proper codes in emergency situations
- Collected co-pays and other payments from patients at time of service.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Swim Instructor/ Pool Attendant
La Vita
02.2016 - 09.2021
- Initiated and oversaw a successful swim program.
- Maintained cleanliness and hygiene in locker rooms
- Managed all lifeguard responsibilities.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
Lifeguard and Lifeguard supervisor
Bluegreen Corporation
01.2008 - 01.2016
- Monitored and ensured safety at multiple pool locations
- Scheduled and supervised pools and staff.
- Responded quickly to medical emergencies in the pool area.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Performed emergency rescues when necessary.
- Monitored swimmers to ensure safety in the pool area.
- Provided first aid care.
Education
Criminal Justice -
UW-Platteville
01.2011
Liberal Arts -
MATC Madison
01.2006
Skills
- Epic knowledge
- Leadership
- Coaching
- Organizational skills
- Customer service
- Excel scheduling
- Clinical tasks
- Coaching swimmers
- Swim instruction
- Recruiting swimmers
- Creating meet schedules
- Operations management
- Lifeguarding
- First Aid
- AED
- CPR
- WSI certification
- Pool supervision
- Proofreading documents
- File Organization
Awards
All- Area High School Swim Coach of the year 2022
Certification
- Lifeguarding
- Lifeguard instructing
- First Aid
- AED
- CPR
- WSI February 2016-September 2021
Timeline
Team Assistant
Agrace
07.2024 - Current
Coach
Deforest Swim Team
10.2023 - Current
Patient Access Representative
Dean Health Systems
09.2021 - 07.2024
Swim Instructor
Portage Parks and Rec
05.2021 - Current
Head Coach
Portage Youth Swim Team
11.2017 - Current
Swim Instructor/ Pool Attendant
La Vita
02.2016 - 09.2021
Lifeguard and Lifeguard supervisor
Bluegreen Corporation
01.2008 - 01.2016
Criminal Justice -
UW-Platteville
Liberal Arts -
MATC Madison
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