Adrienne Hunt

Resolve inbound customer inquiries regarding medical and RX claims for providers and beneficiaries for CHAMPVA. Adhering to policies and going over coverage. Update some demographics for beneficiaries.

• Improved call flow by identifying recurring issues and recommending process updates for faster resolution.
• Addressed complex service concerns with timely follow-up and clear communication across departments.
• Maintained detailed case documentation to ensure accuracy, continuity, and efficient handoff across teams.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Secured permanent position with CVS Aetna through Rose International temp service.
• Conducted eligibility verification for Aetna Better Health of Oklahoma contracts.
• Confirmed benefits and updated client demographics accurately.
• Reviewed prescription claims to ensure compliance and accuracy.
• Managed inbound and outbound calls to assist clients effectively.

• Conducted eligibility verification for Aetna Better Health of Oklahoma / CVS Aetna contracts.
• Confirmed benefits for members, ensuring accurate coverage details.
• Updated demographic information to maintain current records.
• Reviewed prescription claims for compliance and accuracy.

• Executed opening and closing procedures to ensure smooth store operations.
• Managed cash handling, including deposits and safe counts for accuracy.
• Conducted inventory checks to maintain stock levels and organization.
• Processed transactions efficiently as a cashier, enhancing customer experience.
• Performed computer duties for inventory management and sales tracking.
• Unloaded trucks promptly to facilitate timely stock replenishment.
• Maintained cleanliness and orderliness throughout the store to promote a positive environment.

• Reviewed documentation to ensure compliance with healthcare regulations.
• Advocated for patient needs in claims, benefits, and pharmacy matters.
• Processed Medicaid billing to maximize reimbursements.
• Assisted clients with web and mobile healthcare solutions.
• Triage and Desktop

• Conducted maintenance on debit, credit, and ATM cards to ensure optimal functionality.
• Executed data entry for disputes and fraud cases, enhancing accuracy in records.
• Reviewed documentation to support compliance and service improvements.
• Addressed customer inquiries by providing policy and service information promptly.
• Resolved customer complaints, improving satisfaction and retention rates.
• Processed balance consolidations to streamline account management.
• Handled general questions, offering clear and concise responses.
• Maintained partially remote operations to adapt to changing work environments.

• Supported disabled clients with daily activities to enhance independence.
• Coordinated transportation for medical appointments and scheduled future visits.
• Facilitated client participation in social events to promote engagement.
• Executed daily, weekly, and monthly paperwork to ensure accurate record-keeping.
• Managed medication inventory to uphold safety and compliance.

• Managed over-the-phone orders for four to six brands efficiently.
• Processed online and catalog orders promptly to ensure customer satisfaction.
• Coordinated special pickups and deliveries to meet client needs.
• Facilitated refunds and exchanges in a timely manner.
• Maintained inventory across food, clothing, home supplies, and various products.
• Personalized items to enhance customer experience and engagement.

• Managed inbound call center operations for U.S. Cellular, enhancing customer service efficiency.
• Activated phones and tablets for customers to ensure smooth onboarding experiences.
• Processed payments and established payment arrangements promptly to maintain account accuracy.
• Reviewed billing refunds and payments to verify correctness and resolve issues.
• Transferred phone services according to customer requests, ensuring seamless transitions.
• Suspended and unsuspended customer service accounts as needed to address issues swiftly.