ADRIENNE JOHNSON
Riverside,CA
Summary
Experienced and ambitious customer service representative who works to develop the operational efficiency of the company. Self motivated and dynamic with 10+ years experience. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
American Residential Services
Corona, CA
10.2018 - 09.2023
- Promptly handled over 60 customer inquiries and complaints daily.
- Memorized entire line of company products and services, including prices and promotions for plumbing, hvac and electrical.
- Duties included signing up new customers, retrieving customer data, upselling and interacting through email.
- Ran multiple programs with double monitors.
- Worked remotely exceeding service standard goals.
Customer Service Representative
Wells Fargo Home Mortgage
San Bernardino, CA
02.2017 - 01.2018
- Responsible for researching and resolving complex problems and inquiries
- Generated reports as needed
- Exceed business goals and objectives, while fostering a team atmosphere
- Offered products based on customer needs
- Review and explain escrow shortages and overages.
- Collected payments over the phone and set customers up on reoccurring payments.
Customer Service Representative
Cal state Auction Services
Riverside
01.2011 - 01.2017
- Responsible for accurate inventory of all accountable property
- Answered visitor and caller inquiries in a polite and professional manner
- Performed data entry with Microsoft Excel
- Handle customer complaints, keep records of customer interactions.
Education
High School Diploma -
Raincross Adult Education Center
Riverside, CA04.1997
Timeline
Customer Service Representative
American Residential Services
10.2018 - 09.2023
Customer Service Representative
Wells Fargo Home Mortgage
02.2017 - 01.2018
Customer Service Representative
Cal state Auction Services
01.2011 - 01.2017
High School Diploma -
Raincross Adult Education Center