Adrienne Martel

I made a massive increase in stores overall TH as well as loyalty program in my first 2 years. Creating baskets for a $50 load an incredible idea to drive sales and we now have over 500,000 in loyalty cards walking around San Angelo, TX.

• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
• Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.
• Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
• Evaluated individual and team business performance and identified opportunities for improvement.

• In my first quarter I increased sales by $135,000 working with Toys for TOTS. Making us a 2,000,000 store for the first time.
• I traveled to do store openings, training, and freight management.
• Managed daily banking activities such as deposits and withdrawals.
• Updated POS system with new products and promotional offers.
• Established customer service standards and monitored staff compliance.
• Identified opportunities for cost savings through waste reduction initiatives.
• Created weekly work schedules for store personnel.
• Planned special promotions or discounts based on market trends.
• Prepared monthly reports on sales figures, expenses, profits.
• Developed strategies to maximize sales and profitability.

• I received recognition for the Territory Manager of the year award for my loyalty and customer service excellence. My team and I opened 634 new credit cards and captured over 5,400 new emails in what was said to be a saturated market.
• Created weekly work schedules for store personnel.
• Monitored inventory levels and placed orders to restock shelves.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Developed strategies to maximize sales and profitability.
• Recruited, trained and supervised new employees.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.