David Kelley
Manhattan,KS
Summary
Dynamic Restaurant Manager with a proven track record, excelling in operations management and staff development. Enhanced customer satisfaction through strategic training programs and relationship building, driving sales growth and operational efficiency. Recognized for attention to detail and fostering a positive work environment that promotes teamwork and reliability.
Overview
2027
2027
years of professional experience
Work History
Multi Unit Manager
Chance Management
Colby, KS
2025 - Current
- Oversaw daily operations across multiple locations, ensuring compliance with company standards.
- Developed and implemented training programs for staff to enhance operational efficiency.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Coordinated cross-functional teams to streamline communication and improve service delivery.
- Implemented best practices in customer service, resulting in increased satisfaction scores.
General Manager
Old Chicago Pizza and Tap Room
Liberal, KS And Manhattan, KS
05.2023 - 08.2025
- Oversaw daily operations, ensuring efficiency and high service standards.
- Developed and implemented training programs for staff to enhance performance.
- Managed inventory levels, optimizing supply chain processes to reduce waste.
- Led financial planning activities, monitoring budgets and controlling costs effectively.
- Fostered a positive work environment through team-building activities and recognition programs.
General Site Manager
Travel Centers of America
Lebo, KS
09.2020 - 02.2023
- Directed daily operations to ensure compliance with safety and quality standards.
- Streamlined processes to enhance efficiency and reduce operational delays.
- Managed workforce scheduling to optimize labor resources and maintain service levels.
- Implemented training programs for staff to improve performance and customer service skills.
- Developed strategic plans for site improvements, increasing customer satisfaction ratings.
General Manager
American Airlines Admirals Club
Bush Airport
05.2018 - 08.2020
- Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Developed and implemented strategic initiatives to drive revenue growth and operational efficiency.
- Analyzed financial reports to identify trends and inform budgeting decisions for improved profitability.
- Fostered a positive work environment through effective communication and employee engagement strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Lewis' Restaurant & Grille Inc
Norwood, MA
05.1989 - 04.2018
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Coordinated marketing efforts to increase brand awareness and attract new customers to the establishment.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
Education
Bachelor of Science - Accounting
Saint Joseph's College
Standish, ME05-1986
Skills
Operations management
Sales growth
Staff development
Employee engagement
Positive attitude
Teamwork
Customer service
Problem-solving
Attention to detail
Reliability
Relationship building
Customer relations
Accomplishments
Neponset Valley Chamber of Commerce small business of the year 2016.
Timeline
General Manager
Old Chicago Pizza and Tap Room
05.2023 - 08.2025
General Site Manager
Travel Centers of America
09.2020 - 02.2023
General Manager
American Airlines Admirals Club
05.2018 - 08.2020
General Manager
Lewis' Restaurant & Grille Inc
05.1989 - 04.2018
Multi Unit Manager
Chance Management
2025 - Current
Bachelor of Science - Accounting
Saint Joseph's College