Allen Lewis
Nashville,Tennessee
Summary
Dynamic leader with a proven track record at Cold Stone Creamery, enhancing staff productivity and customer satisfaction through effective operations management and staff development. Skilled in fostering strong client relationships and driving sales growth, demonstrating exceptional problem-solving and customer service abilities. Achieved significant improvements in employee retention and profitability by prioritizing a positive work environment and strategic planning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Multi Unit Manager
Cold Stone Creamery
06.2022 - Current
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
General Manager
Jets Pizza
01.2018 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Catering Manager
Sub Zero Nitrogen Ice Cream
08.2014 - 12.2017
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
Sales Specialist
The Collectors Den
08.2014 - 12.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Education
No Degree - Music Business
SAE Institute of Technology Nashville
Nashville, TNSkills
- Operations Management
- Sales Growth
- Staff Development
- Positive Attitude
- Time Management
- Customer Service
- Problem-Solving
- Sales expertise
- Client Service
- Customer Needs Assessment
Timeline
Multi Unit Manager
Cold Stone Creamery
06.2022 - Current
General Manager
Jets Pizza
01.2018 - 05.2022
Catering Manager
Sub Zero Nitrogen Ice Cream
08.2014 - 12.2017
Sales Specialist
The Collectors Den
08.2014 - 12.2017
No Degree - Music Business
SAE Institute of Technology Nashville