Adrienne Mercado
Amityville,NY
Summary
Diligent Loan Processor with comprehensive background in loan processing and documentation. Facilitated seamless loan approvals by coordinating with underwriters and ensuring compliance with regulations. Demonstrated expertise in managing loan pipelines and utilizing advanced problem-solving skills to resolve any issues.
Overview
13
13
years of professional experience
Work History
Sr. Loan Processor
Citizens Bank
05.2015 - 12.2023
- Processor of Conforming and Nonconforming loans, ARMs, Jumbo Loans, FNMA, Freddie Mac guidelines, FHA, VA loans. Provide support to Loan Officer and Underwriting teams by ensuring the submission of accurate mortgage applications, by reviewing and verifying income, credit reports, employment histories, property appraisals and title insurance information to ensure compliance with company policies and guidelines.
- Received the Customer Service award 6 times since being with the company. Can handle average pipeline of 20-40 loans a month.
Home Mortgage Assistant
DE Capital
08.2010 - 02.2015
- Supported three high-producing loan officers by establishing new customer accounts and updating existing files.
- Ordered credit reports and supplements while coordinating title orders for refinance mortgages.
Education
Associates Degree Applied Technology - Photography
Antonelli School of Photography
Skills
Communication Skills: I effectively communicate with Loan Officers, clients, underwriters and other essential parties associated with the loan process
Attention to Detail: Ensuring accuracy in the reviewing and verifying of financial documents is crucial
Time Management: Managing multiple loan files and meeting deadlines efficiently
Customer Service: Providing a positive experience for clients throughout the loan process
Problem Solving: Addressing issues in loan applications and finding solutions quickly
Technical Proficiency: Experience with Encompass loan origination software
Regulatory Knowledge: Staying updated on laws and regulations related to loan processing
Received Citizens Bank Home Mortgage Winner's Circle Award for 2020, 2021 and 2022.
Processor's receive trophy's and bonuses based on amount of loan closings on a monthly basis the awards are handed out quarterly and yearly. I received the Top Processor Award 8 times from 2016 to 2022 and the Winner's Circle Award 3 times. This is a highly recognized award throughout the company.
Timeline
Sr. Loan Processor
Citizens Bank
05.2015 - 12.2023
Home Mortgage Assistant
DE Capital
08.2010 - 02.2015
Associates Degree Applied Technology - Photography
Antonelli School of Photography
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