Adrienne M. Southworth
Summerville,Sc
Summary
Seeking a career that I can enable my skills and talents with long term employment opportunities. In an office that can help me grow in the desired areas of this field.
Professional with experience in managing office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Office Supervisor/Dental Treatment Coordinator
Beacon Oral Specialist
Charleston, SC
04.2025 - Current
- Supervised daily office operations, ensuring efficiency and compliance with company policies.
- Coordinated scheduling for patient appointments, optimizing workflow and enhancing patient experience.
- Trained and mentored staff on administrative procedures and best practices for patient care.
- Implemented process improvements that reduced appointment wait times and increased patient satisfaction.
- Developed training materials to enhance team performance and improve service delivery standards.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
Administrative/Assistant
Exemplar Oral Surgery
09.2024 - 04.2025
- Administrative duties including insurance estimates for patient share of fees due day of surgery. Reviewing answering any questions, scheduling, answering phone and handing call backs for questions and follow ups after surgery. Assisting on larger cases and recovering patients as needed. 1 year chairside.
Lead Assistant
Carolinas Oral and Facial Surgery Center
01.2019 - 08.2024
- A team lead responsible for pulling patient medication and assuring schedule is within the surgeon’s request and guidelines. Preparing room set up and break down before and after surgery. Following up with patients to guarantee a good experience even after their visit. Following up with assistant notes and anesthesia logs to ensure they are completed properly in a timely manner. 5 years chairside.
- Streamlined communication between clinical teams, ensuring timely information exchange and collaboration.
- Led patient intake process, optimizing workflows to reduce wait times and improve service delivery.
- Supervised administrative staff, mentoring team members to enhance performance and productivity.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated weekly meetings for internal and external groups.
- Assisted with new hire processing and existing training programs.
Parts Manager, Registers Auto Collision
Registers Auto Collision
02.2018 - 12.2019
- Order, receiving and maintaining parts for the body shop to run smoothly. Making sure vehicles are released on time and following up with any returns and invoices as needed.
- Managed inventory levels to ensure timely availability of parts for collision repairs.
- Developed relationships with suppliers to negotiate better pricing and terms on parts procurement.
- Streamlined workflows in parts department, resulting in increased operational efficiency and reduced costs.
- Collaborated with repair technicians to align parts supply with project timelines and customer needs.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Dental Assistant
Dr. Bruce Tripp’s Dental Office
Greenville, NC
06.2016 - 07.2017
- Efficiently manage patient care, office and laboratory duties. Maintaining a clean, sterile and positive environment. Optimizing patient comfort and safety while assisting chair side. 1 year chairside.
- Prepared treatment rooms and sterilized instruments following strict infection control protocols.
- Supported dentists during procedures by anticipating needs and providing necessary tools.
- Educated patients on post-operative care and oral hygiene practices, improving patient compliance.
- Trained and mentored junior staff on best practices for patient care and equipment handling.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Claims Processor
Doan Property and Appraisals
10.2006 - 12.2016
- Ensure proper processing of claims/ invoices, handling switch board. Working together with body shops and insurance companies to prepare appraisals in a timely manner.
- Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
- Evaluated documentation to determine claim validity and initiate payments promptly.
- Collaborated with clients and adjusters to gather necessary information for resolution.
- Facilitated communication between departments to resolve complex claim issues effectively.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Education
Standard Diploma -
Matoaca High School
Chesterfield, VA01-2003
Certificate - Dental Assisting
NC Dental U
Greenville, NC10-2015
Skills
- Microsoft Word
- Excel
- Windows OMS
- Customer service experience, solving problems and disputes
- Phone answering, handling numerous lines of calls
- Handling Financial transactions
- Preparing operatory for many different procedures
- Sterilization, cleaning dental operator
- Practice Works
Certification
- OSHA
- HIPAA
- BLS
- Medical Office Emergency
- Dental Radiology
- Nitrous
- Coronal Polishing
- ACLS
Timeline
Office Supervisor/Dental Treatment Coordinator
Beacon Oral Specialist
04.2025 - Current
Administrative/Assistant
Exemplar Oral Surgery
09.2024 - 04.2025
Lead Assistant
Carolinas Oral and Facial Surgery Center
01.2019 - 08.2024
Parts Manager, Registers Auto Collision
Registers Auto Collision
02.2018 - 12.2019
Dental Assistant
Dr. Bruce Tripp’s Dental Office
06.2016 - 07.2017
Claims Processor
Doan Property and Appraisals
10.2006 - 12.2016
Standard Diploma -
Matoaca High School
Certificate - Dental Assisting
NC Dental U