Adrienne Puccia
Millbrae,CA
Summary
A top-performing, solutions-oriented Customer Relations Management and Business Development Professional with extensive dedicated experience within a myriad of fields, including sales and operations, estate management coordination, and continuous business development. Possesses an intrinsic affinity for delivering comprehensive services for the inquiring customer or client within several fields. Demonstrated capability in combining aptitude to accurately delegate inquiries to specific teams, manage client expectations and efficiently communicate with internal teams to discuss sales targets and deliver substantial revenue growth in highly competitive markets. Unparalleled proficiency in implementing incentivized initiatives aimed at leveraging increasing efficient operations. Maintains a keen capability of risk and problem identification that avails a drive for innovative issue resolution. Highly accomplished in generating and building sustainable, lasting relationships with purpose.
Overview
18
18
years of professional experience
Work History
Sales & Operations Management
SUNRUN
Bay Area
01.2024 - Current
- Conducted in-home and virtual consultations explaining system design and ROI
- Closed Solar contracts and exceeded monthly sales targets by 120%
- Developed long term client relationships resulting in repeat business and referrals.
- Coordinated with design teams and engineers, tracked project timelines to ensure proper installation and efficiency throughout the workflows.
Senior Account Executive
SIMPLIFY COMPLIANCE (BLR)
Remote
01.2021 - 01.2024
- Provide solutions to help deliver training, achieve compliance, and help with efficiency that drives culture and sustainability across the board for employers.
- Demoed client’s software inside the HR, Training and EHS space including all things OSHA related.
- Help curate programs specific to an employer’s infrastructure for their day-to-day work flows. Kept up to date with ever changing laws both by state and federal regulations.
- Built relationships and rapport with clients and meet/exceed territory goals.
Operations Manager
SLAY STEAK & FISH
Manhattan Beach, CA
01.2019 - 01.2021
- Generated increased revenue by 120% by undertaking meticulous inventory controllership, ensuring waste cut by 82%.
- Facilitated a culture of gregarious employees and satisfied customers by showcasing a positive demeanor in all interactions with staff and patrons, thereby ensuring strong relationships with current customers and retaining new prospective ones.
Estate Manager & Compliance Executive
ESTATE MANAGEMENT
South Hampton, NY
01.2016 - 01.2019
- Demonstrated consummate leadership aptitude and entrepreneurial acumen by unilaterally spearheading a services-focused business, consistently adding value for clientele by addressing their needs and requests with creative solutions, evinced by continuously exceeding clients’ expectation, and achieving high-performance and customer satisfaction metrics.
Field Marketing / B2B Sales
SOUTHWEST FLORIDA HOME HEALTH CARE
Naples, FL
01.2014 - 01.2016
- Forged strong, fruitful, and long-lasting business partnerships with hospital staff, doctors, and patients, thereby increasing selling points.
- Broadened the institution’s market presence and fortified its brand identity governance by developing and rolling strategic marketing campaigns and sales plans focused on specific patients and doctors’ protocols through specialized programs.
- Garnered increased revenue generation by tactfully focusing on care treatment plans premised upon doctors’ target plan.
B2B Account Executive
ROCHESTER AUTO SHOPPER
Rochester, NY
01.2008 - 01.2014
- Fostered an environment of seamless communication and collaborative effort by cultivating and strengthening lucrative business relationships with key clients, vendors, and community partners.
- Amplified sales and profit margins by 100% by developing and implementing a strong, multi-pronged marketing strategy targeting both offline and online consumers.
- Exhibited consummate leadership aptitude and managerial capability by diligently overseeing customer relations, including fielding customer inquiries and concerns and addressing them to their satisfaction.
Education
Bachelor of Science - Business
Monroe College
Rochester, NYSkills
- Effective Leadership
- High-Level Sales Proficiency
- Strategic Planning/Analysis
- Inventory Controllership
- Value Added Products/Services
- Client Relations Management
- Events Management/Coordination
- Tactful Communications/Negotiation
- New Business Development
- STRATEGIC PERFORMANCE – Develop and implement strategic and tactical sales, operations and customer relations avenues to aggressively develop company-wide revenue growth
- PERSUASIVE COMMUNICATION – Committed to coordinating and leading internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive profitability
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Excellent communication
- Active listening
- Verbal communication
Timeline
Sales & Operations Management
SUNRUN
01.2024 - Current
Senior Account Executive
SIMPLIFY COMPLIANCE (BLR)
01.2021 - 01.2024
Operations Manager
SLAY STEAK & FISH
01.2019 - 01.2021
Estate Manager & Compliance Executive
ESTATE MANAGEMENT
01.2016 - 01.2019
Field Marketing / B2B Sales
SOUTHWEST FLORIDA HOME HEALTH CARE
01.2014 - 01.2016
B2B Account Executive
ROCHESTER AUTO SHOPPER
01.2008 - 01.2014
Bachelor of Science - Business
Monroe College