KAYLA OLIVEIRA
Mineola,NY
Summary
Business Administration professional with over 5 years of experience improving retail operations, sales performance, and customer satisfaction. Recognized for driving process efficiency, managing multi-department coordination, and delivering consistent revenue growth in fast-paced retail and corporate environments. Proven ability to train teams, manage budgets, and handle complex transactions with precision and professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales & Operations Management
Natuzzi
Carle Place, NY
01.2023 - Current
- Optimized retail processes and ensured compliance with service standards, achieving an 80% improvement in customer satisfaction and higher client retention.
- Managed payment and financing workflows for customer orders, streamlining placement and reducing processing time by 15%.
- Increased retail sales by 15% through strategic operations and inventory management.
- Assisted in showroom design and floor layout optimization to improve traffic flow and product visibility.
- Trained and supervised new sales associates, ensuring alignment with brand standards and operational protocols.
- Managed average monthly sales volume of $200,000 while maintaining strong customer service ratings.
Sales & Marketing Coordinator
Furniture City
Bronx, NY
01.2021 - 01.2023
- Delivered exceptional customer service by assisting clients with product selection, design coordination, and after-sales support.
- Managed sales transactions, financing applications, and order tracking with accuracy and attention to detail.
- Oversaw inventory and visual merchandising, ensuring products were properly displayed and stocked.
- Collaborated with the design and logistics teams to create efficient layouts that enhanced the in-store experience.
- Consistently achieved monthly sales goals, increasing overall store revenue by 20% through relationship-based selling and follow-ups.
- Trained and mentored new employees in sales strategies and customer engagement techniques.
- Developed and implemented comprehensive marketing strategies to enhance brand visibility and drive customer engagement.
Office Administrator / Legal Clerk
M&H; Law LLP
Jericho, NY
01.2020 - 01.2021
- Welcomed clients professionally and maintained confidentiality in all records.
- Proofread and organized legal documents, ensuring accuracy and compliance.
- Managed multi- line phone system, scheduling, and attorney calendars with attention to detail.
- Managed scheduling and calendar organization for executives, ensuring efficient use of time.
- Coordinated office communications to streamline workflows and enhance team collaboration.
Sales & Marketing Associate
Supreme Furniture
Mineola, NY
01.2017 - 01.2020
- Processed credit card payments and maintained accurate daily order records.
- Managed social media accounts and responded promptly to customer inquiries.
- Analyzed customer data to improve marketing targeting and increase retention.
- Contributed to visual merchandising and local marketing initiatives that enhanced store traffic.
Education
A.S. - Paralegal Studies
Nassau Community College
01.2020
Skills
Project Management
Sales & Marketing
Data Analysis
Financial Management
Negotiation
Customer Relations
Microsoft Excel
QuickBooks
Salesforce
POS Systems (Lightspeed, Shopify)
Google Workspace
Canva
CRM Management
Budgeting
Scheduling
Bilingual Communication
Problem-solving
Dependable and responsible
Certification
Intuit Bookkeeping Certification – State University of New York (2021)
Languages
English (Native)
Portuguese (Native)
Spanish (Proficient)
Awards & Recognition
Top Salesperson – Furniture City (2022), Employee of the Month – Natuzzi (2024)
Professional Development
- Sales Leadership Training – Natuzzi (2023)
- Customer Service Excellence Workshop – Furniture City (2022)
Timeline
Sales & Operations Management
Natuzzi
01.2023 - Current
Sales & Marketing Coordinator
Furniture City
01.2021 - 01.2023
Office Administrator / Legal Clerk
M&H; Law LLP
01.2020 - 01.2021
Sales & Marketing Associate
Supreme Furniture
01.2017 - 01.2020
A.S. - Paralegal Studies
Nassau Community College