Adrienne Rollins
Moreno Valley,CA
Summary
Dynamic Assistant Store Manager with a strong focus on customer service, problem-solving, and team collaboration. Proven ability to enhance customer satisfaction and mentor staff for optimal performance.
Overview
32
32
years of professional experience
Work History
Assistant Store Manager
7-11 Gas Station
Riverside
03.2011 - 10.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices for inventory management and customer service.
- Implemented promotional strategies to enhance product visibility and increase sales.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Lead Cashier
Target
Riverside
02.2007 - 09.2010
- Supervised daily cash operations, ensuring accurate transaction processing and compliance with policies.
- Trained and mentored new cashiers on register systems and customer service protocols.
- Streamlined checkout procedures to enhance customer experience and reduce wait times.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Coordinated scheduling and staffing for cashier team to meet peak demand periods.
- Analyzed sales trends to optimize register placement and improve operational efficiency.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored areas for security issues and safety hazards.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
Direct Care Staff
Tutt's Care
Moreno Valley
07.2005 - 09.2006
- Provided direct support to individuals with disabilities, enhancing daily living skills and personal independence.
- Developed and implemented individualized care plans, ensuring tailored support for each client's needs.
- Monitored client progress and documented observations, facilitating effective communication with healthcare professionals.
- Assisted in medication administration under supervision, ensuring compliance with health regulations.
- Completed regular check-ins and progress report for each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Maintained cleanliness and organization of living spaces for a safe and comfortable atmosphere conducive to healing.
- Actively participated in staff meetings, sharing insights on patient experiences to inform team-wide decision-making processes.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
Warehouse Associate
Commodity Logistics
Ontario
08.2004 - 04.2005
- Operated forklifts and pallet jacks for efficient material handling and inventory management.
- Coordinated inbound and outbound shipments to ensure timely delivery of goods.
- Conducted regular inventory audits to maintain accurate stock levels and minimize discrepancies.
- Trained new associates on safety protocols, operational procedures, and equipment usage.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in reducing product damage by properly handling and storing materials.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Warehouse Associate
Ross Distribution Center
11.2003 - 06.2004
- Streamlined warehouse processes to enhance productivity and reduce operational delays.
- Implemented best practices for order picking and packing to improve accuracy and efficiency.
- Monitored safety compliance, conducting inspections and reporting hazards to management promptly.
- Assisted in maintaining cleanliness and organization of the warehouse environment for optimal workflow.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean, orderly work environment free of hazards.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
Cashier
Green Burrito
Perris
01.1994 - 04.2004
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash drawer, ensuring accuracy and accountability during shifts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Lead Stocker
Harris Gottschalks
Moreno Valley
05.2000 - 09.2003
- Supervised inventory management and stock organization across multiple departments.
- Trained and mentored new stockers on best practices for product handling and safety protocols.
- Implemented efficient restocking procedures to enhance product availability and reduce downtime.
- Coordinated with team members to streamline daily operations and improve overall workflow efficiency.
- Ensured compliance with safety regulations while conducting regular audits of storage areas.
- Developed strategies to optimize shelf space utilization, enhancing visibility of high-demand products.
- Developed plan-o-grams and layouts that maximized sales.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Maintained store assets with effective loss prevention strategies.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Prepared and checked outbound shipments for accuracy.
- Greeted store customers and discussed needs.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
Cashier
Wendy's
Moreno Valley
06.1999 - 02.2000
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and accountability during shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted in training new team members on operational procedures and company policies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Cashier Assistant Manager
Taco Bell
Mereno Valley
05.1995 - 06.1999
- Supervised daily operations ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Analyzed sales trends to adjust staffing and resource allocation effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored areas for security issues and safety hazards.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
- Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Cashier
Little Caesars
Perris
04.1994 - 08.1994
- Collaborated with team to maintain clean and organized work environment, adhering to safety standards.
- Monitored inventory levels, assisting in stock replenishment to meet customer demand.
- Implemented upselling techniques that enhanced customer experience and increased sales opportunities.
- Developed streamlined checkout processes to reduce wait times and improve overall efficiency.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed cash drawer, ensuring accuracy and accountability during shifts.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
High School Diploma -
Perris High School
Perris, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
7-11 Gas Station
03.2011 - 10.2025
Lead Cashier
Target
02.2007 - 09.2010
Direct Care Staff
Tutt's Care
07.2005 - 09.2006
Warehouse Associate
Commodity Logistics
08.2004 - 04.2005
Warehouse Associate
Ross Distribution Center
11.2003 - 06.2004
Lead Stocker
Harris Gottschalks
05.2000 - 09.2003
Cashier
Wendy's
06.1999 - 02.2000
Cashier Assistant Manager
Taco Bell
05.1995 - 06.1999
Cashier
Little Caesars
04.1994 - 08.1994
Cashier
Green Burrito
01.1994 - 04.2004
High School Diploma -
Perris High School