Adrienne Sanfillippo
Erlanger,KY
Summary
Dynamic Department Manager with a proven track record at McDonald's, excelling in team leadership and operational efficiency. Skilled in training and mentoring staff, enhancing customer service, and implementing effective inventory management procedures. Committed to fostering a high-performance culture while ensuring compliance with safety standards.
Overview
23
23
years of professional experience
Work History
Department Manager
McDonald's
Hebron, KY
05.2003 - Current
- Oversaw daily operations to uphold compliance with company standards and policies.
- Mentored and developed team members to elevate performance and customer service capabilities.
- Established inventory management procedures to enhance operational efficiency.
- Streamlined scheduling processes to enhance labor cost efficiency and uphold service quality.
CNA
Villaspring Of Erlanger
Erlanger, KY
08.2010 - 11.2010
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of resident rooms and common areas to uphold safety standards.
- Documented patient care activities accurately in electronic health records.
- Provided emotional support to residents and families during difficult situations.
- Implemented infection control measures to enhance overall facility hygiene standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Medical Assistant Intern
River Hills Pediatrics
Fort Thomas, KY
02.2009 - 05.2009
- Assisted in patient intake procedures, ensuring accurate collection of medical history and personal information.
- Supported physicians during examinations, preparing necessary instruments and maintaining a sterile environment.
- Documented patient vital signs and health information in electronic health record systems for timely access.
- Scheduled patient appointments effectively, optimizing clinic flow and reducing wait times for families.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
Cashier
Home Goods Department Store
Florence, KY
11.2005 - 12.2005
- Oversaw daily operations to uphold compliance with company standards and policies.
- Mentored and developed team members to elevate performance and customer service capabilities.
- Established inventory management procedures to enhance operational efficiency.
- Streamlined scheduling processes to enhance labor cost efficiency and uphold service quality.
Education
Associates in Medical Assisting - Medical Assistant
Gateway Community College
Edgewood, KY06-2009
Skills
Customer service
Staff management
Team leadership
Team supervision
Problem-solving
Training and mentoring
Task delegation
Decision-making
Safety and security
Customer engagement
Goals and performance
Timeline
CNA
Villaspring Of Erlanger
08.2010 - 11.2010
Medical Assistant Intern
River Hills Pediatrics
02.2009 - 05.2009
Cashier
Home Goods Department Store
11.2005 - 12.2005
Department Manager
McDonald's
05.2003 - Current
Associates in Medical Assisting - Medical Assistant
Gateway Community College