Adrienne Schwartz
Vacaville,CA
Summary
Proven leader in enhancing customer satisfaction and streamlining operations, I increased profits at Vacaville Honda through innovative F&I strategies and software utilization. Skilled in customer relations and compliance management, my approach has consistently led to increased sales revenue and strong client relationships, underpinning a results-driven career in automotive finance and sales.
Overview
13
13
years of professional experience
Work History
F&I Manager
Vacaville Honda
04.2015 - Current
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
Sales Manager
Before The Movie
03.2012 - 03.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ07.2013
Skills
- Customer Satisfaction
- Customer Relations
- Software Utilization
- Cash Flow Management
- Compliance Management
Timeline
F&I Manager
Vacaville Honda
04.2015 - Current
Sales Manager
Before The Movie
03.2012 - 03.2015
Bachelor of Arts - Business Management
University of Phoenix
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