Roger Carr
Bellevue,WA
Summary
Dynamic F&I Manager at O'Brien Autogroup, adept at optimizing deal structures and enhancing customer satisfaction. Proven track record in credit analysis and compliance management, driving profitability through innovative upselling strategies. Strong leadership and problem-solving skills foster collaboration and elevate team performance, ensuring exceptional service and client trust.
Overview
16
16
years of professional experience
Work History
F&I Manager
O'Brien Autogroup/Lexus of Bellevue
Bellevue, WA
09.2018 - 02.2026
- Evaluated customer credit applications to assess financing options and eligibility.
- Engineered tailored financial solutions to address client requirements and enhance satisfaction.
- Optimized paperwork processes to accelerate deal closure efficiency.
- Facilitated training sessions for sales staff on financing products to ensure regulatory compliance.
- Facilitated collaboration with lenders to secure advantageous financing rates for clients.
- Upheld ethical standards within department to protect dealership reputation and foster customer trust.
- Drove dealership profitability by executing successful sales of finance and insurance products.
- Collaborated with cross-functional teams to address and resolve issues during the sales process.
- Oversaw contract preparation processes, ensuring accuracy and compliance with state regulations.
- Devised and executed innovative strategies for upselling F&I products, enhancing profitability while maintaining customer satisfaction.
- Facilitated regular staff training sessions on F&I product offerings to enhance customer education capabilities.
- Partnered with sales team to optimize revenue generation strategies.
- Ensured compliance with state laws governing consumer disclosures and regulatory practices during all transactions in F&I department.
Sales and Leasing Consultant
O'Brien Autogroup/Toyota of Kirkland
Kirkland, WA
11.2009 - 09.2018
- Guided customers in selecting vehicles tailored to individual needs and preferences.
- Showcased vehicle features and technology to elevate customer comprehension.
- Orchestrated test drive facilitation to enhance customer satisfaction and engagement.
- Facilitated follow-up support to enhance customer satisfaction after purchase or lease agreements.
- Led continuous training initiatives to deepen product knowledge and refine sales techniques.
- Cultivated and sustained a robust online presence to enhance community marketing efforts.
- Drove consistent revenue growth through strategic negotiation, securing mutually beneficial deals for clients and the organization.
- Cultivated repeat business through the establishment of long-term relationships grounded in trust and reliability.
- Utilized CRM software to document customer interactions and monitor sales activities for strategic analysis.
Education
Associate of Arts - Business
Bellevue College
Bellevue, WASkills
Customer satisfaction
Customer relations
Software utilization
Credit analysis
Brand awareness
Compliance management
Sales management
Professional networking
Deal structuring
Profit maximization
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Leadership skills
Multitasking
Reliability
Microsoft office
Loan processing coordination
Task prioritization
Self motivation
Creditworthiness determination
Computer literacy
Basic mathematics
Continuous improvement
Written communication
Process improvement
Sales techniques
Timeline
F&I Manager
O'Brien Autogroup/Lexus of Bellevue
09.2018 - 02.2026
Sales and Leasing Consultant
O'Brien Autogroup/Toyota of Kirkland
11.2009 - 09.2018
Associate of Arts - Business
Bellevue College