Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADRIENNE SENGSOURICHANH

Dacula,GA

Summary

Resourceful Customer Success Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

11
11
years of professional experience

Work History

AVP, Optimization

KeyBank
12.2021 - Current
  • Monitored metrics and developed actionable insights to improve efficiency and performance in Tableau.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
  • Facilitated penetration of key accounts via strategic planning initiatives.
  • Created customer support strategies to increase customer retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Maintained financial accuracy when handling over $400 million in revenue each month.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Customer Success operations.

Senior Accounts Payable Supervisor

National DCP, LLC
10.2013 - 04.2021
  • Manage timely and accurate process of invoices and credit memos in accordance with established policies, procedures, and time frames (4500 + invoices per week)
  • Review Purchase Orders and receiving documentation to verify receipt of goods or services for Purchase Order Inventory invoices
  • Work with vendors and/or Procurement to resolve errors to avoid payment delays
  • Process Wire, Checks, and ACH Payments
  • Supervised a team of 5 AP Specialist
  • Establish metrics to continue to improve departmental goals by continuously implementing process improvements through research, training manuals, and coaching for staff development
  • Established internal controls to prevent fraud with ACH, wires, and etc
  • Serve as Super User to solve technical problems
  • Implemented and standardized desk procedures, trained, interviewing and hiring new Specialist
  • Responsible for increasing external and internal customers satisfaction from 60% to 92%
  • Drastically reduced missed purchase discounts amounts from 180k to less than 100.00 per week
  • Generated accounts payable reports for management review against Key Performance Indicators to aid in financial and business decision making, by utilizing Presentation Skill
  • Improved accounts payable processes and achieved 100% reduction in late fees and accuracy
  • Implemented Concur and built efficient workflow for T&E processing
  • Analyze Information to maintain accurate records of accounts payable payments, resulting in 98.2% reduction in payment errors and check reissues
  • Ability to Prioritize AP Automation project to digitized over 45,688 Invoice documents while modernizing processes in switch from AS400 to SAP & SAP Ariba through as a Project Manager.
  • Design and translate training program and trained over 150 employees on new SAP Ariba system
  • Month End and Year End Closing Process, reconcile Sub Ledger to General Ledger, Present Month End Close Metrics through Reporting with General Ledger Maintenance Team
  • Utilize talent and expertise to complete on-time and accurate monthly closing processes, reconciliation of AP Aging, journal entries and accruals
  • Establish efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Reorganized accounts payable processes, decreasing supplier payment delays from 21 to 3 days.

Education

Master of Science - Digital Marketing

Full Sail University
Winter Park, FL
10.2020

Bachelor of Science - Digital Marketing

Full Sail University
Winter Park, FL
09.2019

Skills

  • Process improvement
  • Workflow Management
  • Audit Support
  • Issue escalation
  • Team Building
  • Invoice auditing
  • General Ledger Coding
  • Account Reconciliations
  • Problem Solving & Analytical Skills
  • Vendor Relations
  • Supervisory Experience
  • Planning & Leadership
  • Excellent Communication
  • Accounts Payable SOPs creation
  • Managing Cash
  • Administration & Microsoft Excel

Timeline

AVP, Optimization

KeyBank
12.2021 - Current

Senior Accounts Payable Supervisor

National DCP, LLC
10.2013 - 04.2021

Master of Science - Digital Marketing

Full Sail University

Bachelor of Science - Digital Marketing

Full Sail University

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ADRIENNE SENGSOURICHANH