Adrienne Shavers
Katy,TX
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
8
8
years of professional experience
Work History
Inflight Crewmember
United Airlines
Houston, TX
08.2021 - 07.2025
- Served customers and followed outlined steps of service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Flight Attendant
Psa Airlines
Charlotte, NC
10.2020 - 08.2021
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Customer Service Representative
Cityview
Los Angeles, CA
06.2018 - 06.2019
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Kept meticulous records of all correspondence between management and tenants.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Compiled maintenance and repair requests for submission to the marketing department and reached out to local contractors for bid proposals.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
Leasing Specialist
Irvine Company Apartment Communities
Playa Vista, CA
10.2017 - 06.2018
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Showed apartments to potential tenants and answered questions regarding community.
- Distributed and followed up on tenant renewal notices.
- Escalated any major issues to property manager for immediate remediation.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Front Desk Agent
Hilton Hotels Corporation
Santa Ana, CA
02.2017 - 06.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Hapeville Charter Career Academy High School
Atlanta, GA05.2014
Skills
- Airline Operations
- Training and Development
- Emergency care
- Cleanliness and sanitation
- Food and beverage preparation
- Guest services
- Public speaking
- Emergency Response
Timeline
Inflight Crewmember
United Airlines
08.2021 - 07.2025
Flight Attendant
Psa Airlines
10.2020 - 08.2021
Customer Service Representative
Cityview
06.2018 - 06.2019
Leasing Specialist
Irvine Company Apartment Communities
10.2017 - 06.2018
Front Desk Agent
Hilton Hotels Corporation
02.2017 - 06.2017
Hapeville Charter Career Academy High School