Adrienne Shope
Toledo,OH
Summary
Supply chain and customer operations professional with over 10 years of experience supporting order management, customer relationship management, and fulfillment activities. Proven ability to coordinate with customers and internal teams to ensure accurate order execution, timely delivery, and consistent service levels.
Highly skilled in prioritization, time management, and issue resolution within fast‑paced, high‑volume environments. Strong communicator with a relationship‑focused approach, proficient in SAP and CRM systems, and recognized for maintaining accuracy, integrity, and a solutions‑driven mindset while exceeding customer expectations.
Overview
21
21
years of professional experience
Work History
Sr. Customer Associate
OWENS CORNING
Toledo, USA
11.2021 - Current
- Acted as the primary point of contact for customers, communicating order status, production or processing delays, and resolution plans.
- Facilitated accurate and timely purchase order entry, review, and release, ensuring adherence to on-time delivery and service level commitments.
- Managed Planned Availability reconciliation, order releases, and cross‑functional collaboration with Sales and Material Planning to expedite customer deliveries.
- Evaluated system reports and capacity data to assess feasibility of customer-requested delivery dates, proactively mitigating potential risks.
- Drove continuous process improvement by refining workflows and maintaining up‑to‑date Standard Operating Procedures (SOPs) to improve accuracy and efficiency.
- Provided leadership and mentorship across Manufactured Housing and Distribution channels, sharing insights on demand trends and operational impacts with key stakeholders.
Customer Service Agent
Get Pink
02.2017 - 11.2021
- Delivered technical guidance on roofing and insulation products to homeowners, contractors, and architectural partners, supporting informed decision‑making and proper product application.
- Managed contractor accounts by coordinating sample orders, supporting product evaluations, and administering contractor reward funding per program guidelines.
- Initiated and supported warranty claim processing, including documentation review, claim setup, and ongoing status communication to ensure timely resolution.
CODA Dental Assistant
Dr John D. Zatko
Oregon, USA
08.2005 - 02.2020
- Assisted with procedural workflows, appointment scheduling, instrument sterilization, and documentation of procedures and medications to ensure compliance and accuracy in clinical operations.
- Implemented enhancements to electronic charting processes, which reduced errors and improved documentation efficiency.
- Assisted in patient care and comfort during dental procedures.
- Prepared treatment rooms with necessary tools and equipment for procedures.
- Maintained sterilization protocols for instruments and work areas.
Education
Bachelors of Business Administration - Supply Chain Operations and Management
Western Governors University
Salt Lake City, UT10-2027
Dental Assisting - High School
Penta Career Center
Perrysburg, OH06-2005
Skills
- Microsoft Office, SAP, CRM, Box
- Continuous Improvement & Process Optimization
- Planned Availability Reconciliation & Issue Resolution
- Microsoft Office
- SAP
- CRM
- Box
- High Attention to Detail & Accuracy
- Time Management & Workload Prioritization
- Coaching & Guidance
- Professional Communication & Stakeholder Engagement
- Team Collaboration, Leadership & Relationship Building
- Roofing & Insulation Technical Knowledge
Awards
Roofing Rockstar of the Month, 01/01/24
Timeline
Sr. Customer Associate
OWENS CORNING
11.2021 - Current
Customer Service Agent
Get Pink
02.2017 - 11.2021
CODA Dental Assistant
Dr John D. Zatko
08.2005 - 02.2020
Bachelors of Business Administration - Supply Chain Operations and Management
Western Governors University
Dental Assisting - High School
Penta Career Center