Adrijana Bajovic
Miami Beach Bay Road 305,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
The Gurneys's Resorts
05.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cultivated warm relationships with regular customers.
Server
The Surf Lodge
05.2024 - 10.2024
- Mastered the alcohol menu to provide informed recommendations.
- Enhaced wine pairing, suggestive selling and upselling premium wines.
- Prepared drinks according to standard recipes.
- Provided exceptional service to high-profile customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Zaytinya @The Ritz Carlton
09.2023 - 05.2024
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Served food and beverages promptly with focused attention to customer needs.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Head Server
Sushi Garage
09.2022 - 09.2023
- Specialized in food menu knowledge, with a focus on sake and wine pairings.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Trained new servers on menu items and restaurants standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Modern Business School (MBS)
Belgrade, SerbiaSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Allergy awareness
- Wine service
- Adaptable and flexible
- Warm and friendly
- Team player
- Liquor, wine, and food service
Languages
Serbian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Server
The Gurneys's Resorts
05.2024 - 10.2024
Server
The Surf Lodge
05.2024 - 10.2024
Server
Zaytinya @The Ritz Carlton
09.2023 - 05.2024
Head Server
Sushi Garage
09.2022 - 09.2023
High School Diploma -
Modern Business School (MBS)
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