Adrinne Sanseverino
Humble
Summary
Dynamic Patient Access Representative with extensive experience at MD Anderson, excelling in insurance verification and patient registration. Proven ability to enhance patient experiences through effective communication and problem-solving. Committed to HIPAA compliance and maintaining confidentiality while managing high call volumes and streamlining administrative processes for optimal service delivery.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
MD Anderson
Houston, TX
07.2022 - Current
- Assisted patients with registration and scheduling processes to ensure smooth access to care.
- Collected and verified patient information for accuracy in electronic health records.
- Managed incoming calls, addressing inquiries and directing them to appropriate departments.
- Facilitated insurance verification and pre-authorization processes for patient services.
- Provided support in maintaining a welcoming environment for patients and visitors.
- Trained on healthcare software systems to manage patient data effectively and securely.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Upload patient documents such as medical records,insurance and identification.
- Request outside medical records from facilities and upload to OnBase.
Patient Service Specialist
Arkansas Children Hospital
Little Rock, AR
12.2017 - 09.2021
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Managed patient inquiries and resolved issues to enhance overall patient experience.
- Coordinated communication between patients, healthcare providers, and administrative staff.
- Streamlined administrative processes to improve efficiency in patient flow and service delivery.
- Monitored patient records for accuracy, ensuring compliance with regulatory standards.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Education
No Degree - General Studies
Pulaski Technical College
North Little Rock, ARSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Patient registration
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Problem-solving
- Flexible schedule
Timeline
Patient Access Representative
MD Anderson
07.2022 - Current
Patient Service Specialist
Arkansas Children Hospital
12.2017 - 09.2021
No Degree - General Studies
Pulaski Technical College