Chaz Dicker-Carter
Atlanta,GA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Gaylord Texan Resort & Convention Center
Grapevine, TX
04.2026 - 09.2026
- Managed guest check-ins and check-outs, addressing questions and service concerns to enhance guest experience
- Provided front desk service and guest assistance in a high-volume resort and convention environment
- Delivered attentive customer service, maintaining professionalism and detail orientation to foster guest satisfaction
- Coordinated with hotel departments to efficiently address guest needs and ensure seamless daily operations
- Processed guest payments and maintained accurate reservation and guest records
Resident Services Coordinator | Leasing Office Support
Luxury Apartment Community
Atlanta
10.2023 - 02.2026
- Guided prospective and current residents through leasing inquiries and provided detailed community information to enhance resident satisfaction
- Supported move-ins, renewals, and resident communication
- Coordinated and tracked maintenance requests, ensuring timely follow-ups to maintain resident comfort and safety
- Facilitated smooth move-ins and renewals while ensuring effective communication with residents to foster a welcoming environment
- Provided front desk and administrative support
Front Desk & Guest Services Associate
Sonesta Hotel
Atlanta
08.2023 - 10.2023
- Delivered high-volume customer service in a luxury hospitality environment
- Executed billing, payment processing, and guest check-ins for smooth operations
- Addressed guest concerns to enhance satisfaction
- Assisted in event coordination and daily operations
Patient Services Representative
Piedmont Medical
Atlanta
01.2023 - 07.2023
- Coordinated scheduling and maintained accurate documentation and records to support patient care
- Verified insurance coverage and processed confidential data to ensure seamless patient access to services
- Addressed and resolved service concerns, enhancing patient satisfaction and experience
Customer Relations Specialist
Sunset Communications
Savannah
09.2021 - 01.2023
- Managed customer accounts and payments to ensure timely transactions and satisfaction
- Resolved billing concerns, enhancing customer trust and loyalty
- Built long-term client relationships, contributing to repeat business and customer retention
Administrative Assistant | Resident Services
Senior Living Community
Springfield
02.2021 - 09.2021
- Supported residents in addressing housing needs to ensure satisfaction and compliance
- Facilitated timely processing of rent payments to maintain financial accuracy
- Organized maintenance services to promptly resolve resident issues and enhance living conditions
Education
Bachelor of Science - Sociology
Pennsylvania State University
Skills
- Front Desk & Office Operations
- Customer Relationship Management
- Customer Service Excellence
- Record Keeping
- Payment Processing
- Resident & Guest Relations
- Administrative Support
- Problem Solving
- Time Management
- Effective Communication
- Team Collaboration
- CRM & Records Management
Timeline
Front Desk Agent
Gaylord Texan Resort & Convention Center
04.2026 - 09.2026
Resident Services Coordinator | Leasing Office Support
Luxury Apartment Community
10.2023 - 02.2026
Front Desk & Guest Services Associate
Sonesta Hotel
08.2023 - 10.2023
Patient Services Representative
Piedmont Medical
01.2023 - 07.2023
Customer Relations Specialist
Sunset Communications
09.2021 - 01.2023
Administrative Assistant | Resident Services
Senior Living Community
02.2021 - 09.2021
Bachelor of Science - Sociology
Pennsylvania State University