Adryenne Johnson
Las Vegas
Summary
Professional Client Intake Coordinator with track record in managing client interactions and intake processes. Skilled in communication, problem-solving, and maintaining client satisfaction. Known for collaborating effectively with teams and adapting to changing needs, ensuring seamless workflow and high-quality results. Strong organizational abilities and client-focused mindset drive consistent performance and client trust.
Overview
11
11
years of professional experience
Work History
Client Intake Coordinator
Renewing Life Center
Las Vegas, NV
11.2024 - Current
- Managed client intake processes, ensuring accurate data collection and documentation.
- Facilitated communication between clients and healthcare providers to streamline service delivery.
- Developed and maintained comprehensive knowledge of organizational services and resources for client support.
- Trained new staff in client intake protocols, enhancing team efficiency and service quality.
- Coordinated scheduling of appointments, optimizing workflows for improved client experience.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Provided exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
- Maintained strict confidentiality of sensitive client information in accordance with HIPAA regulations.
- Maintained accurate and up-to-date client records.
Aftercare Case Manager II
U.S.VETS
Las Vegas, NV
01.2023 - 11.2024
- Assesses veterans referred to the program to include any problems, need, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety, Support/Addiction Treatment, Legal, and Family/Social
- Coordinates with VA personnel and other community partners on behalf of clients for eligibility documentation, mental and physical health services
- Collaborates with clients to complete Individual Housing and Employment Plans while assisting client with creating goals for the six-month program period
- Maintains confidential client files in a professional and timely manner ensuring all forms are most up to date and recent
- Meets with clients on a weekly basis
- Completes timely discharge summaries
- Research community resources and building rapport with community partners
- Attend scheduled meetings and training sessions.
Account Director- Senior Account Manager
Catalyst Exhibits
Pleasant Prairie, WI
01.2022 - 01.2023
- Communicates and organizes with executive leadership to execute a live experience based on the client and event needs
- Coordinates with internal and external teams to secure appropriate vendors and employees for the event/project
- Scheduling of internal staff travel, hotel, and event schedules
- Set up and/or maintain a database (spreadsheet) of client events each year in order to anticipate needs/scheduling
- Manage the accountability of internal team members for monitoring project deadlines and
- Builds and maintains a strong client/vendor relationship.
Senior Account Manager
Marquis Exhibits
Las Vegas, NV
01.2019 - 01.2022
- Communicates and organizes with executive leadership to create a virtual or live presentation/experience based on the client and event needs
- Manages internal team and multiple events, adheres to strict deadlines, and prioritizes projects by workload
- Prepares, manages, and updates event timelines
- Coordinates with internal and external teams to secure appropriate vendors and employees for the event/project
- Reviews and provides feedback for each event to the executive leadership team while recommending improvements to increase the event experience.
Account Manager
Steelhead Productions
Las Vegas, NV
01.2017 - 01.2019
- Manages multiple events, adheres to strict deadlines, and prioritizes project by workload
- Prepares, manages, and updates event timelines
- Coordinates with internal and external teams to secure appropriate vendors and employees for the event/project
- Scheduling of internal staff travel, hotel, and event schedules
- Creates marketing plans to increase attendees and engagement for each event
- Reviews and provides feedback for each event to the executive leadership team while recommending improvements to increase the event experience.
National Service Center
Global Experience Specialist
Las Vegas, NV
01.2015 - 01.2017
- Client service support and resolutions for events, trade show, and conventions
- Provides strong customer service skills required to provide first class service
- Acts as a liaison between GES National Service Center and the city operations as it relates to successful and timely conclusion to client issues
- Handles client inquiries with appropriate and timely follow through
- Assist team members with escalated resolutions issues
- Identifies and builds strong relationships with key individuals on a city level that assist in a timely response to the client
- Share information with team leads and department management as appropriate.
Education
Master - Business Administration
University of Phoenix
Washington01-2016
Bachelor of Science - Health Care Administration
University of Phoenix
Phoenix01-2012
Skills
- Strong leadership qualities
- Highly experienced in managing multiple vendors and projects at once
- Superior organization and administrative skills
- Highly proactive with a meticulous attention to detail
- Flexibility towards new situations and environments
- Discharge Planning
- Case Management
- Records Management
- Care Coordination
- Case Needs Assessment
- Resource Management
Timeline
Client Intake Coordinator
Renewing Life Center
11.2024 - Current
Aftercare Case Manager II
U.S.VETS
01.2023 - 11.2024
Account Director- Senior Account Manager
Catalyst Exhibits
01.2022 - 01.2023
Senior Account Manager
Marquis Exhibits
01.2019 - 01.2022
Account Manager
Steelhead Productions
01.2017 - 01.2019
National Service Center
Global Experience Specialist
01.2015 - 01.2017
Bachelor of Science - Health Care Administration
University of Phoenix
Master - Business Administration
University of Phoenix