Adryon Thompson
Summary
Dynamic leader with a proven track record at Sam's Club, adept in business development and problem-solving. Excelled in customer relations and team motivation, significantly enhancing customer satisfaction and team performance. Leveraged adaptability and product knowledge to drive sales growth and operational efficiency, showcasing a commitment to excellence and strategic improvement.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Sam's Club
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led all aspects of daily operations while General Manager works offsite or is on vacation.
Team Leader
Sam's Club
06.2020 - 07.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Implemented rapid change in a new and growing service provided by the company.
- Made local connections to inform smaller businesses about the benefits of the companies new service.
Forklift Operator
Sam's Club
01.2018 - 06.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept club clean and organized by removing debris and returning unused pallets to designated areas.
- Improved clubs efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Cart Attendant
Sam's Club
09.2017 - 01.2018
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
Laborer
Top Notch
06.2017 - 09.2017
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
Education
High School Diploma -
Southwest Guilford High School
High Point, NC06.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Training and Developing
- Business development
- Project management
- Problem solving
- Adaptability
Certification
AED and CPR certified
Food and Safety certified
Timeline
Assistant Manager
Sam's Club
07.2022 - Current
Team Leader
Sam's Club
06.2020 - 07.2022
Forklift Operator
Sam's Club
01.2018 - 06.2020
Cart Attendant
Sam's Club
09.2017 - 01.2018
Laborer
Top Notch
06.2017 - 09.2017
High School Diploma -
Southwest Guilford High School
Fitness
Growing up with my grandfather i found my love for weight training at a young age. A hobby I enthusiastically carried on throughout life.
Martial Arts
I was introduced to martial arts through Taekwondo at the age of 10. Competing and practicing for 4 years I ended my career with a blue belt and 2 gold metals from the state games. Recently I have stepped back into the sport practicing Muay Thai at the Carolina Kickboxing Academy where I have trained for 7 months.
Fitness
Growing up with my grandfather i found my love for weight training at a young age. A hobby I enthusiastically carried on throughout life. As i get older I find new and exciting ways to stay active by trying new things such as martial arts and golf.