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Experienced and versatile professional with a strong background as a;Customer Service Representative , Insurance Verification Specialist, and Technical Support Specialist. Possesses exceptional communication, problem solving, interpersonal skills to efficiently handle high volume call environment and maintain strong client relationships. Proficient in utilizing various CRM, insurance claim management, and technical support systems.

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Results-driven Licensed Health Insurance Agent with a proven track record in customer service, problem-solving, and compliance. Adept at resolving client inquiries and streamlining workflows to enhance satisfaction and efficiency.
Detail-oriented professional with extensive experience in health insurance. Expertise in educating clients on options and benefits, ensuring compliance with industry regulations, and resolving complex inquiries to drive customer satisfaction and loyalty.
Dedicated health insurance agent known for exceptional communication and problem-solving abilities. Skilled in enrollment processing and policy analysis, ready to leverage experience to improve client outcomes and operational efficiency.
Experienced with navigating health insurance policies and regulations. Utilizes communication and advisory skills to guide clients through plan selection processes. Knowledge of policy compliance and client relationship management.

Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Proficiencies: MS Excel; MS Word; MS PowerPoint Skills: Decision-making skills; Problem solving skills; Critical thinking skills; Independent thinker – requires minimal supervision; Customer Service oriented
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Detail-oriented Medical Billing and Coding graduate with training in ICD-10-CM, CPT, and HCPCS Level II coding. Strong background in healthcare and customer service, enhancing member satisfaction through accurate documentation review and HIPAA compliance. Seeking an entry-level Medical Coder position to support compliant claims processing.

Ady Y. Almonte Lopez

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Customer Service Representative

Sales Manager / Account Manager

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Associate of Human Services & Liberal Arts

High School Diploma

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Customer Service Representative

Sales Manager / Account Manager

Manhattan International High School

Boricua College

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