ADZETTER FARR
Berwyn,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
23
23
years of professional experience
Work History
Call Center Representative
All USA Partners
2001.07 - 2024.02
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Managed approximately 30 - 50 incoming calls, emails and faxes per day from customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed debit and credit card and electronic check payments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Certificate of Completion - Computer Operations
Professional Business School
320 S Wells Chicago Il1987
High School Diploma -
Chicago Vocational High School
8700 S Jeffrey 1985
Skills
- Data Entry
- Call Control
- Customer Service
- Quality Assurance
- Payment Processing
- Customer Friendly
- Great listener
- Empathetic
- Motivated
- Loyal
- Hard working
Timeline
Call Center Representative
All USA Partners
2001.07 - 2024.02
Certificate of Completion - Computer Operations
Professional Business School
High School Diploma -
Chicago Vocational High School
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