Amber Talia Ibarra
Berwyn,IL
Summary
Dedicated professional with a history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations, and managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Event Captain
Beatnik on the River
01.2024 - Current
- Lead event setup and breakdown, ensuring efficient use of space and resources.
- Improve overall event success by maintaining a high level of professionalism, organization, and attention to detail.
- Maximize guest satisfaction with timely and efficient food service delivery during events.
- Collaborate closely with kitchen staff to ensure seamless food preparation, presentation, and service throughout events.
- Streamline team communication by implementing clear and concise pre-event information for staff members.
- Assist clients in selecting menu items, answering questions and providing general information.
- Manage multi-tasking during events, optimizing workflow for peak efficiency.
Server and Trainer
Beatnik On The River
07.2023 - Current
- Explain menu items and suggest appropriate options for food allergy concerns.
- Deliver exceptional customer service in a fast-paced dining environment.
- Work with team members during busy shifts for efficient workflow and excellent guest experiences.
- Train new staff on menu items, service standards, and operational procedures.
- Buss and reset tables to keep dining room and work areas clean.
- Fulfill opening and closing duties, ensuring the dining area is prepared for my team and service transitions.
- Address customer complaints or concerns professionally, ensuring prompt resolution and maintaining positive relationships.
Server
Parlor Pizza Bar
11.2022 - 02.2024
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Cultivate warm relationships with customers.
Marketing Coordinator
The Federal Savings Bank
03.2019 - 11.2022
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on LinkedIn, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
Server and Trainer
Lou Malnati's Pizzeria
06.2016 - 03.2019
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
Bachelor of Science - Speech Communication
Southern Illinois University Carbondale
Carbondale, IL12.2015
Skills
- Hospitality Service Expertise
- Project Management
- Website Updates
- Social Media Content Creation
- Strong Work Ethic
- Copywriting
- Team Collaboration
- Menu Planning
Timeline
Event Captain
Beatnik on the River
01.2024 - Current
Server and Trainer
Beatnik On The River
07.2023 - Current
Server
Parlor Pizza Bar
11.2022 - 02.2024
Marketing Coordinator
The Federal Savings Bank
03.2019 - 11.2022
Server and Trainer
Lou Malnati's Pizzeria
06.2016 - 03.2019
Bachelor of Science - Speech Communication
Southern Illinois University Carbondale