Caleb Grigar

• Coordinated bi-weekly staff schedules ensuring optimal coverage to balance employee availability with business needs
• Created sales reports to analyze revenue trends across daily, weekly, monthly, and annual periods, driving YTD improvements
• Mentored and coached sales representatives to improve their performance, resulting in an average increase in individual sales quotas
• Conducted necessary training sessions on product knowledge, objection handling techniques, and closing strategies
• Oversaw the receiving, inspecting, and organizing of incoming shipments, ensuring accuracy and timeliness
• Conducted necessary audits of inventory records where identified discrepancies in shipments received
• Maintained accurate inventory levels for a high-volume retail shop, ensuring optimal stock availability
• Implemented a cycle counting program that increased inventory accuracy by 90%-95%
• Maintained accurate documentation of all incoming/outgoing shipments as per company policies
• Trained new staff members on proper stock management procedures and safety protocols
• Processing customer orders through the online inventory system ensuring accurate and timely fulfillment
• Coordinated with IT support to resolve software and hardware issues, ensuring smooth daily technology operations.

• Handled online orders, including placing orders and distributing in-store pickups
• Pulled, prepped, and hung new inventory for floor placement according to merchandising standards
• Scanned and logged incoming deliveries using internal inventory software
• Maintained accurate inventory records and updated stock levels across shop floor and stockroom
• Supported sales floor by restocking items and organizing fitting room returns
• Operated cash register to process customer purchases, returns, and exchanges efficiently
• Served as backup cashier during staff shortages for more smooth front-end operations

Represented AT&T within wholesale clubs through a third-party sales company. Though the company culture presented distinct challenges, this role allowed me to develop customer engagement and sales support skills in a dynamic retail environment.

• Promoted AT&T wireless and internet services to customers in high-traffic retail setting
• Expanded customer base through cold calling and relationship building through product guidance.
• Assisted customers through onboarding and account setup processes post-purchase
• Responded to product inquiries and service issues, ensuring a positive customer experience

Delivered food to residential and commercial customers and supported in-store operations at both the Ann Arbor and Downtown Detroit locations during non-driving hours.

• Drove scheduled delivery routes, ensuring timely and courteous service to homes and businesses
• Maintained accurate records of delivery receipts and cash handling
• Took phone and in-person orders, entering them into the point-of-sale system
• Prepared sandwiches and assisted with kitchen duties including cleaning and dishwashing
• Communicated with team members to ensure smooth store operations and efficient order fulfillment

Handled customer service tasks across cash lanes, self-checkout, and the in-home delivery desk, rotating between roles to provide flexible support across departments.

• Assisted customers in-store and by phone with orders, pickups, and general inquiries
• Created and modified delivery orders using internal systems
• Helped customers load large items and scanned outgoing orders for pickup
• Operated the cash register and supported self-checkout troubleshooting
• Rotated between roles including greeter, sales floor support, and break coverage

Supported the launch and daily operations of a pop-up retail location through customer service, merchandising, and local outreach.

• Promoted the store to nearby businesses and passersby to increase foot traffic
• Assisted customers with merchandise selection and processed sales at the register
• Organized and steamed dresses to maintain a polished store presentation
• Maintained store cleanliness and restocked inventory as needed