Scott Welcher
La Plata,MD
Summary
Results-driven Leader accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for any work setting.
Overview
10
10
years of professional experience
Work History
Field Operations Team Lead
Peloton
Alexandria, VA
03.2019 - 02.2022
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Managed team of 115 employees, overseeing hiring, training, and professional growth of employees
Fleet Manager
Peloton
Alexandria, VA
04.2021 - 02.2022
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Trained drivers to manage time effectively, improving overall mileage performance.
Front Desk Clerk
Maryland National Capital Park And Planning
Upper Marlboro, MD
06.2013 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Surrattsville High School
Clinton, MD05.2014
Skills
- Industry-Specific HR Regulations
- Policy Interpretation
- Recruitment Management
- Networking and Partnership Development
- Workplace safety
- Account management
- Client Service
- Problem-Solving
- Customer Service
- Training Program Modification
- On-the-Job Training
- Verbal and Written Communication
- Understanding Customer Needs
Timeline
Fleet Manager
Peloton
04.2021 - 02.2022
Field Operations Team Lead
Peloton
03.2019 - 02.2022
Front Desk Clerk
Maryland National Capital Park And Planning
06.2013 - 03.2019
Surrattsville High School