Randal Lanzas
Valet/Ramp Supervisor
Fort Lauderdale
Summary
Oversees operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and customer service management.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Valet Supervisor
SP Plus Parking
03.2023 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Located and retrieved vehicles quickly to minimize customer wait times and Issued and collected claim tickets and processed valet parking fees.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
Valet Attendant
Omni parking
03.2021 - 12.2022
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Handled cash transactions accurately, balancing daily revenue at the end of each shift.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
Warehouse Forklift Operator
Global Logistical Connections
01.2017 - 03.2021
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Route Driver
Way2fast Delivery
01.2015 - 12.2016
- Inspected and loaded delivery trucks and picked up customer returns and Logged mileage, stops, orders and carton counts for each route
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Logged mileage, stops, orders and carton counts for each route.
- Ensured timely delivery of products to various clients, fostering strong customer relationships.
Warehouse Associate
Toys 'R' Us
01.2010 - 11.2014
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Alternated goods in inventory by observing a better approach to keep shelves organized and properly stocked
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Maneuvered forklift safely in congested and confined areas using skill and technique
Education
G.E.D -
North Miami Senior High School
Miami, FL 09.2004 - 06.2008
Skills
Facilities inspection
Team development
Team leadership
Cash handling expertise
Multitasking proficiency
Forklift operation
Material handling
Loading and unloading
Documentation
Shipment processing
Warehouse operations
Problem-solving
Certification
OSHA Certified, 11/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Valet Supervisor
SP Plus Parking
03.2023 - Current
Valet Attendant
Omni parking
03.2021 - 12.2022
Warehouse Forklift Operator
Global Logistical Connections
01.2017 - 03.2021
Route Driver
Way2fast Delivery
01.2015 - 12.2016
Warehouse Associate
Toys 'R' Us
01.2010 - 11.2014
G.E.D -
North Miami Senior High School
09.2004 - 06.2008
OSHA Certified, 11/01/22
Certified Forklift Operator, 11/01/22
Driver's License
Similar Profiles
RJ AranetaRJ Araneta
Valet Parking Supervisor at SP Plus ParkingValet Parking Supervisor at SP Plus Parking
Patrick HamillPatrick Hamill
Payroll Manager at SP Plus ParkingPayroll Manager at SP Plus Parking
Erica PickettErica Pickett
Customer Service Representative at SP Plus ParkingCustomer Service Representative at SP Plus Parking