Aeisha Elam
Paulsboro,NJ
Summary
Proven customer service expert with a track record of enhancing customer satisfaction through empathetic support and effective problem-solving. Skilled in active listening and data entry, adept at resolving complex issues, leading to increased loyalty. Demonstrates exceptional ability to maintain professionalism under pressure, significantly improving call resolution efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
CarMax
04.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Customer Service Representative
NJM Insurance Group
10.2014 - 03.2020
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
Collections-representative
One Main Financial
11.2010 - 09.2014
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
High School Diploma -
Paulsboro High School
Paulsboro, NJ06.2004
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
Timeline
Customer Service Representative
CarMax
04.2020 - Current
Call Center Customer Service Representative
NJM Insurance Group
10.2014 - 03.2020
Collections-representative
One Main Financial
11.2010 - 09.2014
High School Diploma -
Paulsboro High School