Aelicia Morehead
Nashville,TN
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Retail Sales Associate
MAPCO Mart
Nashville
2024.07 - Current
- Analyzed data from daily reports to identify areas where performance could be improved.
- Performed quality control checks on incoming shipments of merchandise.
- Assisted with merchandising activities such as stocking shelves, rotating stock, and setting up displays.
- Monitored sales floor activity to prevent theft or other security risks.
- Provided superior customer service to ensure a positive shopping experience.
- Participated in weekly team meetings to discuss progress towards goals.
- Assisted management with special projects when necessary.
- Developed relationships with customers to increase sales and build loyalty.
- Contributed to team effort by accomplishing related results as needed.
- Resolved customer complaints in a professional manner within established guidelines.
- Processed payments using cash registers or point-of-sale systems.
- Demonstrated knowledge of store products and services to assist customers in their purchasing decisions.
- Ensured compliance with all safety regulations throughout the store.
- Trained new employees on company policies, procedures, and job responsibilities.
- Greeted customers and provided assistance with selecting merchandise.
- Updated store signage regularly according to corporate guidelines.
- Completed end-of-shift paperwork accurately and timely.
- Maintained accurate records of transactions, returns, and exchanges utilizing the point-of-sale system.
- Conducted inventory counts on a regular basis to maintain accuracy of stock levels.
- Organized backroom according to company standards for efficient product retrieval processes.
- Handled customer complaints professionally and efficiently while providing solutions that met customer needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Resolved conflicts between customers and staff members in a professional manner.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
Senior Sales Associate
RaceTrac
Atlanta, GA
2017.02 - 2022.10
- Provided training and mentoring to junior sales associates.
- Identified opportunities for process improvement within the sales team.
- Actively participated in cross-functional teams aimed at improving operational efficiency.
- Analyzed market trends to determine the best product positioning.
- Prepared forecasts of future sales volumes using historical data analysis techniques.
- Managed daily operations of a team of 15 sales associates.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Developed and delivered comprehensive business plan to address customer and prospects priorities and pain points.
- Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
- Produced and develop new leads through techniques such as cold calling.
- Negotiated prices with customers, sustaining credibility of products to reach satisfactory agreements.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Educated junior associates on sales plans, personal goals and incentives to motivate them.
- Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Shift Leader
Captain Ds Seafood Restaurants
Atlanta
2015.08 - 2019.07
- Monitored inventory levels and ordered supplies as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Analyzed sales data to identify trends and areas for improvement.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Adhered to all health code regulations while preparing food items for customers.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Monitored employee performance and provided feedback for improvement.
Education
Some College (No Degree) - Business Administration And Management
Atlanta Job Corps Center
Atlanta, GASkills
- Staff Training and Development
- Promotional planning
- Performance Analysis
- Merchandise Display
Timeline
Senior Retail Sales Associate
MAPCO Mart
2024.07 - Current
Senior Sales Associate
RaceTrac
2017.02 - 2022.10
Shift Leader
Captain Ds Seafood Restaurants
2015.08 - 2019.07
Some College (No Degree) - Business Administration And Management
Atlanta Job Corps Center