Aemanie Jones
Temple
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Local Store Marketer
Texas Roadhouse
03.2024 - Current
- Increased customer satisfaction by creating and implementing engaging in-store promotions and events.
- Boosted store sales through effective visual merchandising and product placement strategies.
- Enhanced brand visibility within the local community by establishing strategic partnerships with nearby businesses.
- Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
Server
Texas Roadhouse
08.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- trained new servers to understand the menu, how to properly speak to guest, and wait tables
Customer Service Representative
H-E-B
06.2022 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Athletic Director
Skyhawks Sports Academy
01.2022 - 06.2022
- Enhanced athletic programs by developing strategic plans and implementing effective policies.
- Raised team performance levels by providing ongoing coaching, training, and motivation to athletes.
- Boosted fundraising efforts for athletic department through targeted campaigns and community partnerships.
- Improved athlete retention rate by fostering a positive and inclusive team culture.
Education
High School Diploma -
Belton High School
Belton, TX06.2021
Skills
- Merchandising Strategies
- Order Management
- Information Security
- Consultative Sales
- Verbal and written communication
- Staff Recruiting
- Injury Prevention
- Compliance Monitoring
- Course Development
- Materials Preparation
Timeline
Local Store Marketer
Texas Roadhouse
03.2024 - Current
Server
Texas Roadhouse
08.2022 - Current
Customer Service Representative
H-E-B
06.2022 - 08.2022
Athletic Director
Skyhawks Sports Academy
01.2022 - 06.2022
High School Diploma -
Belton High School