Aenaon Rodriguez
Boston,MA
Summary
Resourceful and enthusiastic professional with expertise in urban-living, spiritual vision, mind-body-soul nourishment, and abstract concepts. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Flavor Boom!
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Clothing Reseller
Depop
08.2022 - Current
- Highlighted products with attractive photography and engaging descriptions
- Made custom 1:1 pieces of clothing using fabric markers, and or acrylic paint
- Minimized errors and maximized customer satisfaction with careful shipping practices
- Optimized sales approaches based on campaign results, business trends and customer feedback
- Promoted products across Instagram, Snapchat and other social media platforms
- Sourced quality products from local, national and international vendors
- Removed dust and dirt from items
Busboy
The Square Root
03.2024 - 07.2024
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Ensured a positive dining atmosphere by promptly addressing any guest concerns or requests.
- Monitored dining room inventory and replenished as necessary.
Restaurant Team Member
Galway House
09.2021 - 07.2022
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings
- Readied vegetables, garnishes and other ingredients prior to rush periods
- Processed credit card transactions, gift cards and cash payments
- Communicated professionally with customers, colleagues and supervisors
- Presented menus to guests, shared specials and took initial drink orders
- Restocked service stations to maximize availability
- Kept food service and preparation areas clean and neat
- Demonstrated hospitality and customer service while greeting tables
Sales Associate
Newbury Shoe Repair
09.2019 - 02.2020
- Helped customers with shoe needs, including locating best products and implementing successful routines to manage issues
- Supported clients' emotional and social needs with compassionate care and companionship
- Answered questions over store phone
- Cleaning shoes
- Bagging, stapling, and ensuring no damage was done in process
- Delivered fast and friendly service to handle questions and service complaints
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Dealing with cash register, change, and receipts
Education
Bachelor of Arts (B.A.) - Psychology
St. Joseph's University
Brooklyn, New YorkAssociate of Science - Culinary Arts
Bunker Hill Community College
Charlestown, MA01-2026
Skills
- Fashion Styling
- Creative Design
- Photo Editing
- Social Media Engagement
- Excellent Communication
- Teamwork and Cooperation
- Songwriting and Lyric Development
- Sales expertise
- Hospitality service expertise
- Exceptional customer service
- Memory retention
- Cleanliness standards
Boston Globe Mention
In the junior year of high school, I submitted a rap/poem to a small contest for young black & latino men to show how they perceive the world. A few lines were shown along with my name in the Boston Globes news article.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Server
Flavor Boom!
10.2024 - Current
Busboy
The Square Root
03.2024 - 07.2024
Clothing Reseller
Depop
08.2022 - Current
Restaurant Team Member
Galway House
09.2021 - 07.2022
Sales Associate
Newbury Shoe Repair
09.2019 - 02.2020
Bachelor of Arts (B.A.) - Psychology
St. Joseph's University
Associate of Science - Culinary Arts
Bunker Hill Community College
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