Aerial Elverton
5850 Kinder Drive ,MS
Summary
Dynamic Case Manager with a proven track record at Horne, adept at developing tailored care plans and enhancing client outcomes through critical thinking and effective problem-solving. Skilled in case documentation and compliance, I excel in collaborating with multidisciplinary teams to ensure comprehensive service delivery and continuous improvement in client care.
Overview
7
7
years of professional experience
Work History
Case Manager
Horne
Ridgeland, MS
04.2023 - 04.2025
- Coordinated client assessments to identify needs and develop individualized care plans.
- Managed case documentation in compliance with regulatory standards and organizational policies.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery for clients.
- Monitored client progress, adjusting care plans based on evolving circumstances and feedback.
Compliance Officer
Horne
Ridgeland, MS
04.2023 - 04.2025
- Conducted compliance audits to ensure adherence to regulatory standards.
- Reviewed and updated internal policies to align with changing legal requirements.
- Assisted in training staff on compliance procedures and best practices.
- Monitored compliance-related documentation for accuracy and completeness.
Customer Service Representative
Insight Global
WFH
03.2022 - 04.2024
- Assisted customers with inquiries and product information, ensuring satisfactory resolutions.
- Managed customer complaints efficiently, employing effective problem-solving techniques.
- Utilized CRM software to track customer interactions and maintain updated records.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
Customer Service Representative
Conduent
WFH
08.2021 - 01.2022
- Provided training and support to new staff on company policies and customer service protocols.
- Developed and implemented strategies to improve customer satisfaction ratings across the board.
- Analyzed feedback trends to identify areas for improvement in service delivery methods.
- Facilitated communication between departments to resolve issues impacting customer experience effectively.
System Administrator
Mississippi Department of Human Services
Jackson, MS
05.2018 - 12.2019
- Administered system updates and patches to enhance security and performance.
- Monitored network performance, identifying issues and implementing solutions promptly.
- Provided technical support for end-users, resolving hardware and software problems efficiently.
- Developed documentation for system configurations and procedures to ensure consistency.
Education
Bachelor of Science -
Virginia College
Jackson, MS08.2016
High School Diploma -
Murrah High School
Jackson, MS05.2009
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Customer service
- Critical thinking
- Active listening
- Data entry
- Medical records management
- Report preparation
- Expense reporting
- Document management
- Faxing documents
- File organization
- Remote support
- Network troubleshooting
- Windows administration
Timeline
Case Manager
Horne
04.2023 - 04.2025
Compliance Officer
Horne
04.2023 - 04.2025
Customer Service Representative
Insight Global
03.2022 - 04.2024
Customer Service Representative
Conduent
08.2021 - 01.2022
System Administrator
Mississippi Department of Human Services
05.2018 - 12.2019
Bachelor of Science -
Virginia College
High School Diploma -
Murrah High School