Aeriel Gibson
Proficient CSR, Warehouser and Team Leader
Dayton,OH
Summary
Results-driven Customer Service Representative, Warehouse Worker and Team Leader with a proven ability to manage projects effectively while adhering to OSHA regulations. Demonstrates exceptional customer care skills and a strong work ethic, excelling in both collaborative and independent settings. Recognized for maintaining high safety standards and operational efficiency, with core competencies in project management and team collaboration. Eager to apply expertise in a dynamic environment to boost team performance and productivity.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
St Vincent De Paul Society Thrift Stores
Dayton, OH
01.2020 - 03.2022
- Handled movement of oversized items using pallet jacks and forklifts.
- Inspected damaged donations prior to disposal or sale to customer.
- Loaded donations onto transportation devices and attached affixing tools to achieve safe transportation.
- Operated balers to compress and belt waste cloth.
Client Advocate and Front Security Guard
St Vincent De Paul Society
Dayton, OH
04.2020 - 04.2021
- Identified potential issues with clients and escalated them accordingly.
- Provided customer service to clients by responding to inquiries and resolving complaints at the shelter.
- Assisted clients in accessing community resources, public transportation, healthcare and financial guidance. We also made them appts with caseworkers for housing.
- Connected individuals with relevant community resources and coordinated referrals.
- Conducted follow-up calls with clients to ensure satisfaction with services provided.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Customer Service Representative
Speedway Gas Station
Kettering, Ohio
05.2019 - 01.2020
- Resolved customer queries with precise and timely information.
- Exceeded sales targets by executing effective marketing plans.
- Boosted customer satisfaction ratings through prompt issue resolution and effective solution suggestions.
- Tracked workflows to meet strict delivery timelines.
- Resolved customer issues swiftly to ensure satisfaction.
- Suggested product, service, and billing enhancements to management.
Shift Leader in Training
McDonald's Restaurant
Kettering, Ohio
05.2018 - 05.2019
- Responded quickly to emergency situations by following established protocol guidelines.
- Identified areas of improvement in operational processes and developed strategies to address them.
- Distributed food to service staff for prompt delivery to customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored temperatures of prepared food and cold-storage areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Ensured compliance with all safety regulations and procedures.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Explained goals and expectations required of trainees.
- Provided leadership, motivation, direction, and support to team members during shifts.
- Managed cash registers throughout shift, ensuring accuracy in all transactions.
Crew Trainer
Wendys Restaurant
Kettering, Ohio
02.2017 - 06.2018
- Organized shelves and cases with freshly received items.
- Informed customers about menu selections.
- Delivered exceptional customer service to ensure a welcoming environment for guests.
- Facilitated cash and credit card transactions, ensuring payment accuracy.
- Ensured products were fresh by verifying expiration dates.
- Supported kitchen staff during peak times.
- Ensured proper labeling and storage of food items according to safety protocols.
- Developed training programs enhancing employee skillsets.
Crew Member
McDonald's Restaurant
Kettering, Ohio
08.2016 - 02.2017
- Stocked shelves and cases with new or transferred items.
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Brewed and served coffee and tea with preferred add-ins.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Organized and restocked supplies to support operations and team productivity.
- Upheld high standards of productivity and quality in operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Packed fast food products in approved containers, cups, and bags.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Kettering Fairmont High School
Kettering, OH05-2018
Skills
- Team Leadership
- Timely Attendance
- Willingness To Learn
- Strong Interpersonal Skills
- Proficient in Customer Service
- Valid Driver’s License
- Warehouse Operations Expertise
Timeline
Client Advocate and Front Security Guard
St Vincent De Paul Society
04.2020 - 04.2021
Warehouse Worker
St Vincent De Paul Society Thrift Stores
01.2020 - 03.2022
Customer Service Representative
Speedway Gas Station
05.2019 - 01.2020
Shift Leader in Training
McDonald's Restaurant
05.2018 - 05.2019
Crew Trainer
Wendys Restaurant
02.2017 - 06.2018
Crew Member
McDonald's Restaurant
08.2016 - 02.2017
High School Diploma -
Kettering Fairmont High School