Aerin Freno
Cedar Rapids
Summary
Dynamic sales professional with a proven track record at Pizza Hut, excelling in customer service and team collaboration. Developed training programs that enhanced employee retention and operational efficiency. Skilled in inventory management and problem-solving, consistently driving improvements in service delivery and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Sales Associate
Smokin Joe's
Cedar Rapids, Ia
06.2025 - Current
- Facilitated customer transactions using point-of-sale systems, ensuring efficient service delivery.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Trained new associates on sales techniques and company policies to enhance team performance.
- Managed inventory levels, identifying trends to optimize stock availability and reduce shortages.
Assistant General Manager
Pizza Hut
Cedar Rapids, IA
07.2020 - 06.2025
- Developed targeted training modules for new hires, focusing on improving onboarding experiences and increasing employee retention.
- Implemented cost-saving measures that reduced expenses without sacrificing quality.
- Directed daily operations to enhance customer service and operational efficiency.
- Oversaw inventory management systems, ensuring optimal stock levels and reducing waste.
- Fostered a positive work environment through effective team-building activities and recognition programs.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Line Lead/supervisor
Alside Window Company
Cedar Rapids, IA
06.2001 - 08.2009
- Directed daily production workflows to ensure compliance with safety and quality standards.
- Facilitated training sessions for new team members on equipment operation and safety protocols.
- Streamlined shift scheduling to enhance labor efficiency and achieve production goals.
- Executed routine machinery inspections to ensure operational integrity.
- Oversaw inventory levels to ensure timely restocking of materials.
- Facilitated training programs for new employees and executed procedural enhancements.
- Supervised and trained line associates in proper assembly techniques and adherence to safety protocols.
- Minimized machinery downtime through proactive maintenance checks and timely issue resolution.
- Executed comprehensive quality control inspections of finished products to ensure compliance with established specifications and industry standards.
- Oversaw product quality assurance processes to uphold superior quality standards.
Education
High School Diploma -
Washington High School
Cedar Rapids, IA06.1998
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Additional Information
The unemployment time between jobs was my time to raise my children. I also went through a year of cancer treatment as well. I beat cancer and jumped right back into employment as soon as I was able to. I enjoy putting pride into everything I do, especially when I see the results of my labor.
Timeline
Sales Associate
Smokin Joe's
06.2025 - Current
Assistant General Manager
Pizza Hut
07.2020 - 06.2025
Line Lead/supervisor
Alside Window Company
06.2001 - 08.2009
High School Diploma -
Washington High School