Aerin Reed

• Effectively multitasked within fast-paced environment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Remained calm and poised during busy periods, promoting great customer service to guests.

• Assisted with the planning and coordination of events, including venue selection, catering arrangements and registration.
• Developed promotional materials for events, such as flyers, brochures and posters.
• Worked closely with suppliers to obtain competitive rates on goods and services required for the event.
• Developed event budgets, managing resources to align with client expectations.

• Demonstrated product features and benefits to increase customer interest in merchandise.
• Educated customers on brand values and sustainability initiatives during interactions.
• Promoted positive company image through superior customer service experiences.

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

• Performed opening and closing duties including restocking supplies

• Delegated daily tasks to team members to optimize group productivity.

• Developed and managed talent of recording artists, songwriters, and music producers.
• Day-to-day scheduling.
• Organization of video/photo shoot production.
• Direction and vocal arrangement of studio and live recording sessions.
• Networking and correspondence with record label and publishing company executives, press relations, sync licensing houses, and legal representation of artists.
• Client collaborations include: Universal Music Group, Timbaland, Swizz Beatz, Rihanna, J. Cole, and Mary J. Blige, MTV, Revolt, and many more.

• Acted as a liaison between the customer and cross-functional internal teams.
• Cultivated relationships with clients to understand their needs and preferences.
• Managed reservations and bookings for dining, entertainment, and activities.
• Created itineraries and unique experiences tailored to potential clients' needs and preferences.

• Upsold customers from shelf to premium brands to help boost sales.
• Completed regular bar inventories and daily requisition sheets.
• Greeted customers and provided excellent customer service.

• Upsold menu items, promoting bottle list to bolster sales.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.