Aeris Heckman
Des Moines
Summary
Motivated, passionate leader with 7+ years of retail management experience. Demonstrated ability to lead teams, maximize customer satisfaction. Successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs.Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship builder, with excellent organizational strengths, and a superior work ethic.
Overview
12
12
years of professional experience
Work History
General Store Manager
Vera Bradley
Altoona
06.2024 - Current
- Oversaw daily store operations ensuring smooth customer service experiences.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Developed staff schedules to optimize coverage during peak business hours.
- Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
Store Manager
Torrid
Altoona
10.2023 - 05.2025
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
- District Visual Lead. Travel to other stores and train new store managers on the store operations for visual updates.
Store Leader
Maurices
05.2023 - 10.2023
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Rebuilt an entire team.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Helped with new store openings and training the new store leaders.
- Visual leader.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Provided exceptional services and pleasant shopping experiences to retail customers.
First Assistant Manager.
Maurices
10.2019 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with keeping payroll numbers low.
- Helped with hiring & Training new employees.
Assistant Store Manager
Torrid
05.2017 - 10.2019
- Payroll
- Opening/closing registers
- In charge of making deposits/ change orders
- Visual leader
- Returns and exchanges for customers
- Putting the store together preparing for grand opening
- Haute cash district leader
- Driving KPIs to company satisfaction
- Freight- steaming and sensoring
- Hiring new team members.
Sales associate, Assistant Manager
Rue21
11.2016 - 05.2017
- Paperwork in the morning prior to opening, also after closing
- Answering the phone for item lookups
- Opening/Closing registers
- Bringing the deposit to the bank
- Visuals
- Freight and transfers
- Returns and exchanges.
Assistant Manager
Little Johns Burgers
03.2014 - 11.2016
- Answered phone calls for call in orders
- Register counting 3x a shift
- Dropping the deposit off to the bank.
Cashier
Firehouse Wings
06.2014 - 01.2015
Education
High -
North High School Des Moines
Basic
Skills
- Customer Service
- Visual leadership
- Cash Handling
- Freight Processor
- Cashier Abilities
- Leadership Scheduling
- Customer Relations
- Time Management
- Staff Training
- Business Planning
- Administering Social Media Accounts
- Staff Management
- Staff Development
- Sales Reporting
- Employee Performance Evaluations
- Inventory management
Timeline
General Store Manager
Vera Bradley
06.2024 - Current
Store Manager
Torrid
10.2023 - 05.2025
Store Leader
Maurices
05.2023 - 10.2023
First Assistant Manager.
Maurices
10.2019 - 05.2023
Assistant Store Manager
Torrid
05.2017 - 10.2019
Sales associate, Assistant Manager
Rue21
11.2016 - 05.2017
Cashier
Firehouse Wings
06.2014 - 01.2015
Assistant Manager
Little Johns Burgers
03.2014 - 11.2016
High -
North High School Des Moines
Basic