Aesha Taylor
Folcroft,PA
Summary
Dedicated professional with over 26 years of experience in healthcare, customer service, and social support roles. Skilled in patient interaction, caregiving, and working with individuals with disabilities and special needs. Seeking opportunities as a Customer Service Representative or Companion Aide to leverage strong communication, organizational, and conflict management skills in a supportive environment. Willing to relocate: Anywhere
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Service Worker
The Children's Hospital Of Philadelphia
Philadelphia, PA
04.2007 - Current
- Cleaned patient discharge rooms and ensured all areas met hospital sanitation standards
- Performed high dusting and vacuuming in patient and office areas
- Sanitized high-touch surfaces to reduce the spread of infection
- Removed trash and linens from patient rooms and common areas
- Supported staff by maintaining a safe and clean environment for patients and visitors
- Assisted with special cleaning projects as needed
- Followed hospital protocols for infection control and safety
- Communicated with team members to coordinate daily cleaning assignments
PCA Personal Care Assistant
EXCELL HOME CARE
Philadelphia, PA
05.2019 - 07.2022
- Assisted elderly clients with daily living activities such as bathing, dressing, and grooming
- Scheduled and accompanied clients to medical appointments and errands
- Reminded clients to take medications on time
- Prepared meals and assisted with feeding as needed
- Provided companionship and emotional support to clients
Customer Service Representative
Lady of Lords Hospital
Camden, NJ
02.2014 - 04.2019
- Answered high-volume phone calls and directed inquiries to appropriate departments
- Typed, printed, and scanned paperwork for office notes and meetings
- Arranged meetings and conference calls for hospital leadership
- Maintained company inventory records and managed office supplies
- Provided excellent customer service to patients and staff
Education
High School Diploma - Business Administration
Dobbins Avt High School
Philadelphia, PA06.1996
Skills
- Medical office experience
- Patient interaction
- Working with people with disabilities
- Experience with children
- Typing
- Epic
- Microsoft Word
- Cleaning Experience
- Caregiving
- Social work
- Marketing
- Hotel experience
- Front desk
- Clinic experience
- Organizational skills
- Medical records
- Meal Preparation
- Hospitality
- Laundry
- Grammar Experience
- Clerical experience
- Vital signs
- Experience working with students
- Workday
- Retail sales
- Hospital Experience
- Computer Literacy
- Microsoft Office
- Call center
- Computer skills
- Supervising experience
- English
- Vital Signs
- Basic math
- Customer support
- Time management
- IOS
- Patient observation
- Home Care
- Communication skills
- Patient service
- Conflict management
- Hospital experience
- Driving
- Inpatient
- Leadership
- Windows
- Nursing home experience
- Working with students with special education needs
- Patient monitoring
- Sales
- HIPAA
- Interviewing
- Customer service
- Security
- Legal administrative experience
- Filing
- Writing skills
- Mobile devices
- Dispatching
Certification
- Driver's License March 2023 to Present
- First Aid Certification
- Epic Certification
- Certified Medical Assistant
- CPR Certification
Timeline
PCA Personal Care Assistant
EXCELL HOME CARE
05.2019 - 07.2022
Customer Service Representative
Lady of Lords Hospital
02.2014 - 04.2019
General Service Worker
The Children's Hospital Of Philadelphia
04.2007 - Current
High School Diploma - Business Administration
Dobbins Avt High School