Aeyden Key
Glendale,AZ
Summary
Bilingual customer experience specialist fluent in English and Spanish, with a proven ability to thrive in remote environments. Knowledgeable in digital communication, CRM platforms, and virtual collaboration tools (Slack, Zoom, Trello). Known for exceeding performance metrics consistently, resolving issues with empathy, and building lasting client relationships across mixed markets. Seeking remote opportunities to leverage tech fluency, cultural intelligence , and a passion for service excellence.
Overview
1
1
Certification
Work History
Logistics Associate
FedEx
Phoenix , AZ
10.2024 - 2025
- Processed and organized over 4,000 packages daily, meeting a 99% accuracy target
- Maintained shipment records and compliance with software tools
- Collaborated with remote teams to ensure timely deliveries for customer satisfaction
- Operated RF scanners, tracked shipments, and maintained compliance with safety protocols
- Acquired tech skills for updates and workflow changes, adapting and supporting inventory digital for new hires
Customer Service Associate
Mcdonalds
Phoenix , AZ
06.2024 - 2025
- Delivered fast, friendly service in fast paced environments while managing pos system with 100% accuracy
- Handled up to 5,000 dollars from each shift and resolved customer concerns with a high satisfaction rate
- Built long term customer relationships through bilingual.
- Led onboarding sessions for orientation and trained 10+ new team members, improving retention and speed
Education
High School Diploma -
Heritage Academy Pointe
Phoenix, AZ05-2025
Skills
- Consultative & Solution-Based Selling
- Customer Relationship Management (CRM) Systems
- Remote Collaboration Tools such as Slack, Zoom, Trello, Google Workspace
- Upselling & Cross-Selling Strategies
- Point-of-Sale (POS) Transactions & Accuracy
- Quick & accurate Troubleshooting
- Team Leadership & Peer Training
- Bilingual Fluency in English and Spanish
Affiliations
- Multilingual Student Ambassador – Supported French and Spanish-speaking families during school events
- Peer Mentorship Program Organizer – Led youth mentorship and community drives improving engagement
- Top Performer – FedEx, Peak Season 2025 - Recognized for speed, accuracy, and leadership during logistics
Accomplishments
- Led classroom tech setup for school events and presentations managing AV equipment and presentation for school events with smooth execution
References
References available upon request.
Certification
Google IT Support Professional Certificate
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Logistics Associate
FedEx
10.2024 - 2025
Customer Service Associate
Mcdonalds
06.2024 - 2025
High School Diploma -
Heritage Academy Pointe