Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sanai Cook

Litchfield Park,AZ

Summary

Adept at navigating high-stress situations, my tenure as a Customer Service Representative at Arizona State Fair honed my problem-solving and active listening skills. I excelled in transforming customer complaints into loyalty, with a knack for resolving escalated calls effectively, ensuring satisfaction and repeat business. This blend of critical thinking and customer service prowess significantly contributed to positive outcomes.

Work History

Customer Service Representative

Arizona State Fair
09.2023 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Penn Foster
Scottsdale, AZ

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Arizona State Fair
09.2023 - 10.2023

High School Diploma -

Penn Foster
Sanai Cook