Hi, I’m
Emily Castano
Sunrise,FL
Summary
Veterinary Technology Program Student seeking a comprehensive entry-level position designed to prepare my learning for a rewarding career in the field of Animal Care Science & Veterinary Technology. Driven individual highly skilled in managing reservations, telephone calls, paperwork and customer inquiries. Native Spanish speaker and fluent in English language. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Polite and positive, and proficient in assisting clients with their needs. Easily adaptable to change and able to perform well under pressure being able to multitask in a fast-paced environment. Well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition. Focused on maximizing bottom-line profitability by satisfying customer needs.
Overview
7
years of professional experience
Work History
Hearth & Vascular of South Florida
Authorizations Specialist
03.2023 - 04.2024
Job overview
- Scheduling and keeping track of patient’s procedures and progress
- Revise patient’s eligibility with the health insurance and process authorizations and referrals
- Call patients to schedule and clarify any possible inquiries
- Front desk.
Advance Truck Parts
Sales Associate
10.2019 - 11.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to effectively build rapport and lasting relationships
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Tracked stock using company inventory management software.
Courtyard By Marriott Fort Lauderdale Beach
Front Desk Agent
11.2016 - 10.2019
Job overview
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Confirmed relevant guest information and payment methods to prevent fraud
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Broward College
Associate in arts
South Plantation High School
High School Diploma
Colegio de Cristo
High School Diploma
City College of HollywoodHollywood, FL
from Veterinary Technology
05.2027
University Overview
- Veterinary Technology
- Office Management & Reception Skills
- Introduction To The Veterinary Profession
- Animal Anatomy & Physiology
- Veterinary Nursing & Technical Skills
- Animals In Research & Exhibition
- Veterinary Imaging Techniques
- Veterinary Pharmacology
Skills
- Animal handling, restraint, and feeding
- Basic grooming
- Medication administration and vaccines
- Knowledge of animal anatomy
- Ability to work with both large & small animals
- Create and maintain medical records
- Caring for animals in treatment, including monitoring their eating and other habits, exercising them, trimming their claws, and bathing them
- Educating animal owners on treatment plans, behavior changes, feeding, exercise and overall wellness for their animals
- Cleaning and organizing treatment and examination rooms
- Payment processing
- Computer proficient
- Multi-tasking ability
- Time Management
- Verbal and Written Communication
- Teamwork and Collaboration
- Stocking and Receiving
- Customer Service
- Registration processing
- Cash handling
- Providing information
- Problem-solving skills
- Decision-making abilities
- Training and mentoring
- Inventory management
- Patient Monitoring
- Intramuscular injection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Authorizations Specialist
Hearth & Vascular of South Florida
03.2023 - 04.2024
Sales Associate
Advance Truck Parts
10.2019 - 11.2022
Front Desk Agent
Courtyard By Marriott Fort Lauderdale Beach
11.2016 - 10.2019
Broward College
Associate in arts
South Plantation High School
High School Diploma
Colegio de Cristo
High School Diploma
City College of Hollywood
from Veterinary Technology
Similar Profiles
Joseph PearlJoseph Pearl
Residential House Manager at Hearth And Home Of FloridaResidential House Manager at Hearth And Home Of Florida
Noel ZometaNoel Zometa
Talent Acquisition Coordinator at Baptist Health South Florida South FloridaTalent Acquisition Coordinator at Baptist Health South Florida South Florida
Melissa Rich, MPTMelissa Rich, MPT
Pelvic Health Physical Therapist at Baptist Health South Florida South FloridaPelvic Health Physical Therapist at Baptist Health South Florida South Florida
Theresa BenderTheresa Bender
Medical Coding Student at Florida International UniversityMedical Coding Student at Florida International University
Marian CarvajalMarian Carvajal
Care Coordinator at Chen Senior Medical CenterCare Coordinator at Chen Senior Medical Center