Seth Defoe
Gunnison,CO
Summary
Proven leader with extensive experience in retail operations and broadband services, notably at Orielly Auto Parts. Expert in enhancing customer satisfaction and streamlining operations, demonstrated by improving financial accuracy and fostering team motivation. Skilled in money handling and customer relations, achieving significant performance improvements and positive work environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Orielly Auto Parts
01.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Field Technician
Visionary Broadband
Gunnison, CO
01.2022 - 12.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
Assistant Manager
Tractor Supply
03.2016 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Gunnison High School
Gunnison, CO04.2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Workload Management
- Retail Operations
Timeline
Assistant Manager
Orielly Auto Parts
01.2023 - 06.2024
Field Technician
Visionary Broadband
01.2022 - 12.2023
Assistant Manager
Tractor Supply
03.2016 - 10.2022
High School Diploma -
Gunnison High School