Afferny Rodriguez

• Increased sales revenue by providing exceptional product knowledge and technical support to customers.
• Basic troubleshooting on staff computers.
• Demonstrated strong customer service skills, ensuring

a positive user experience through clear communication and empathetic support.

• Collaborated with team members to resolve complex technical issues efficiently.

• Configured hardware, devices, and software to set up workstations for professors and students.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Managed professors' and students' expectations of support and technology functionality in order to provide a positive user experience.
• Provided Tier 1 IT support to non-technical internal users through desk-side support services.
• Provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.

• Interacted with students and teachers by phone, email, or in-person to provide assistance.
• Handled a range of tasks and duties, such as password reset, replacement hardware, and more.
• Analyzed problems, identified solutions, and made decisions.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.
• Help support staff and students with any technical difficulties.
• Worked with School IT Technician to assist in any support needs.