Afficia Creese
Brooklyn,NY
Summary
Knowledgeable retail professional with demonstrated success in team leadership and sales strategy. Driven to foster top performance with talent for upselling.
Delivers exceptional retail experience and sales expertise while ready to learn new skills.
Overview
4
4
years of professional experience
Work History
Lead Key Holder
Calzedonia
09.2023 - Current
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
Desk Assistant
Cabrini University
02.2023 - 05.2023
- Improved office efficiency by organizing and streamlining filing systems.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Assisted in scheduling appointments, ensuring optimal use of company resources and personnel availability.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Supported team members with administrative tasks such as copying, faxing, and document preparation to increase overall productivity.
- Enhanced communication between departments by acting as a liaison, relaying relevant information accurately and efficiently.
Stock Room Associate
Zara
06.2022 - 08.2022
- Enhanced stock room efficiency by implementing a streamlined inventory management system.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
Crew Member
Cavamezze Grill
07.2020 - 08.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Science - Marketing
Cabrini University
Wayne, PA08.2025
High School Diploma -
Science Skills Center High School
Brooklyn, NY06.2021
Skills
- Cash Handling Accuracy
- Delegation and Supervision
- Staff Training and Development
- Sales Leadership
- Store Operations
- Effective communication
- Task prioritization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Key Holder
Calzedonia
09.2023 - Current
Desk Assistant
Cabrini University
02.2023 - 05.2023
Stock Room Associate
Zara
06.2022 - 08.2022
Crew Member
Cavamezze Grill
07.2020 - 08.2021
Bachelor of Science - Marketing
Cabrini University
High School Diploma -
Science Skills Center High School